Shift Lead

Black Rifle Coffee Company is a veteran-founded business dedicated to serving premium, fresh-roasted coffee primarily to customers who cherish America and its values. Founded with a deep respect and appreciation for veterans, first responders, and those who support these communities, Black Rifle Coffee Company has grown into more than just a coffee brand. It embodies a unique culture founded on integrity, love, innovation, and radical transparency. With a passion for coffee, the outdoors, dogs, and America, the company strives to deliver not only quality products but also meaningful support to the veteran and first responder populations through various initiatives. This dedication has fueled the company's rapid growth and strong community engagement, making it a well-respected name in the specialty coffee industry and among patriotic Americans alike.

The Shift Lead role at Black Rifle Coffee Company is an essential leadership position focused on driving store success through excellent management of daily operations during scheduled shifts. This position serves as the frontline leader responsible for ensuring an exceptional customer experience, managing inventory efficiently, supervising store employees, and maintaining a clean and well-organized store environment. As a Shift Lead, you will be a key contributor to the store’s performance by taking charge during your shift, organizing opening and closing duties as assigned, and offering timely coaching and feedback to team members. The role demands a motivated individual who thrives in fast-paced environments and can lead by example to uphold the company’s values and standards.

Within this role, you will be the go-to person for responding proactively to customer needs and escalations, ensuring that all guests receive outstanding service and that operational issues are addressed swiftly. Your responsibilities will include preparing high-quality beverages and food items consistent with Black Rifle Coffee Company’s standards, adhering to rigorous health, safety, and sanitation guidelines. You will also handle scheduling and coverage for breaks and meals of floor staff, maintaining smooth workflow during busy periods. This role provides an opportunity to work closely with store management and contribute to the overall growth and success of the team. Demonstrating excellent communication skills, a strong work ethic, and the ability to motivate and develop others are vital for thriving in this position.

Black Rifle Coffee Company values diversity and a strong work culture. This role is suitable for individuals with experience in quick-service restaurant (QSR), retail, customer service, or hospitality industries, particularly those who have developed supervisory skills and enjoy leading teams. The company emphasizes flexibility, as the role requires availability during early mornings, nights, weekends, and holidays. For candidates passionate about coffee and dedicated to supporting a mission-driven organization that prioritizes giving back to the veteran and first responder communities, this role provides a meaningful and rewarding career path.