Shift Lead

Black Rifle Coffee Company is a veteran-founded coffee company that prides itself on serving premium, fresh-roasted coffee to people who love America. Founded with the passion to deliver high-quality coffee, the company has grown into a thriving culture rooted in values such as integrity, love, innovation, and radical transparency. Beyond being just a coffee provider, Black Rifle Coffee Company embraces a lifestyle and community centered around a love for coffee, dogs, the outdoors, America, and, most importantly, its customers. Black Rifle Coffee Company has a strong commitment to giving back, supporting veteran and first responder communities and those who advocate for them. This deep commitment defines their mission and adds meaningful purpose beyond just the product they offer.

As a veteran-focused startup in the coffee industry, Black Rifle Coffee Company maintains a vibrant working environment that encourages employees to take initiative, work hard, and embody a sense of responsibility and pride in their roles. Their transparent and motivated culture seeks individuals who resonate with these values and want to contribute positively not only to the company’s growth but also to the communities they serve.

The role of the Shift Lead at Black Rifle Coffee Company is a pivotal position within the store's operational structure. The Shift Lead works closely with the General Manager to ensure the smooth running of store operations during their scheduled shifts. This is a hands-on leadership role responsible for managing the team, supervising daily activities, and executing operational procedures in alignment with company standards. The Shift Lead is tasked with promoting exceptional customer service, managing store inventory, overseeing employee performance, and maintaining cleanliness and organization throughout the store environment.

Shift Leads act as ambassadors of the Black Rifle Coffee Company culture, demonstrating leadership by example and fostering a positive work environment that motivates team members to succeed. They provide real-time coaching to associates, ensuring that all company policies and procedures are adhered to, with a strong emphasis on delivering an outstanding customer experience. The role requires a proactive approach to handling customer feedback and store needs, escalating issues to management as necessary to maintain high standards. Additionally, the Shift Lead assists with scheduling, including organizing breaks and meal times for floor staff, further ensuring operational efficiency and employee well-being.

The position demands a mix of excellent communication, multitasking, and leadership skills, along with the ability to work in a fast-paced, dynamic environment. Shift Leads will prepare quality beverages and food items according to Black Rifle Coffee Company’s rigorous standards and follow established health and safety guidelines to guarantee product safety and customer satisfaction. Candidates should be comfortable with cash handling and possess a track record of coaching and developing team members. Flexibility is essential, as shifts may include early mornings, evenings, weekends, and holidays.

This role is ideal for individuals with several years of experience in customer service, retail, or related fields who are looking to advance into supervisory responsibilities and be part of a company that values dedication and community support. Black Rifle Coffee Company offers the opportunity to grow within an energetic, mission-driven environment where employees are celebrated and valued for their contributions.