Shift Lead

Flynn Fitness is a prominent brand under the expansive Flynn Group umbrella, which stands as the largest franchise operator worldwide. Flynn Group commands a diverse portfolio of renowned restaurant and fitness brands, including Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and Planet Fitness. This dynamic company epitomizes excellence in the hospitality and fitness industry by focusing on its core values: caring genuinely for people, playing like a champion, and winning as one unified team. Their mission is to be the premier operator within each of these iconic brands, delivering outstanding service and an exceptional experience to customers.

Flynn Fitness, specifically, is associated with Planet Fitness and emphasizes fostering a unique and inclusive atmosphere dubbed the "Judgement Free Zone." This environment warmly welcomes anyone regardless of their background or fitness level, encouraging a lasting and active lifestyle. By evolving and educating themselves constantly, the brand aims to perfect this safe and energetic space where respect and acceptance prevail.

The Shift Lead role at Flynn Fitness holds a vital position within this framework. Reporting directly to the General Manager, the Shift Lead is tasked with supervising coworkers during shifts, monitoring their performance, ensuring adherence to company policies and safety standards, and delegating responsibilities effectively. This leadership role involves managing team performance, quality assurance, and safety protocols to guarantee customer satisfaction.

Critical to the Shift Lead's duties is maintaining a high-energy, positive atmosphere in the Judgement Free Zone. The Shift Lead acts as both a leader and a manager, shaping the team dynamic to ensure smooth operations during shifts. Key skills required include excellent interpersonal abilities for outstanding customer service, effective communication skills through active listening and empathy, and problem-solving capabilities to address issues proactively and collaboratively.

The position necessitates robust organizational skills such as preparing shift schedules, supervising attendance, assigning employee duties based on skillsets, and providing performance feedback. Shift Leads also contribute to staffing by assisting in training new and existing team members. Customer conflict resolution and upholding company policies relating to health, safety, and employment standards form part of the essential responsibilities. Additional tasks include managing club cleanliness and maintenance to uphold the high standards expected by Flynn Fitness members and executing retail transactions accurately while driving sales in compliance with company policies.

Physically, the job demands standing for extended periods, frequent walking across the facility, occasional lifting of items up to 75 pounds, and performing movements like bending, reaching, and kneeling for stocking and cleaning purposes. Shift Leads will operate in a busy fitness environment where exposure to cleaning products occurs, though safety equipment and protocols are rigorously maintained.

Flynn Group is committed to diversity, inclusion, and equal opportunity employment, providing accommodations as needed. The Shift Lead at Flynn Fitness is not just a supervisor but a key contributor to the company’s mission of creating a welcoming, high-quality, and energetic fitness community.