Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Paid holidays
Career Development
Job Description
Black Rifle Coffee Company is a veteran-founded enterprise dedicated to delivering premium, fresh-roasted coffee to those who share a love for America. Established with a passionate commitment to quality and service, the company has grown into more than just a business; it embodies a vibrant culture built on values like integrity, innovation, and radical transparency. The team at Black Rifle Coffee Company is united by a shared respect for coffee, dogs, the outdoors, and, most importantly, their customers. Beyond just selling coffee, the company actively gives back to the veteran and first responder communities, ensuring a positive impact extends beyond their products.
As a dynamic and fast-growing coffee company, Black Rifle Coffee Company thrives on a motivated workforce that embodies the company's mission and values. Joining this team means becoming a part of a culture that emphasizes hard work, dedication, and a collective goal of delivering exceptional coffee experiences. The company's commitment to quality extends from the sourcing and roasting of coffee beans to customer interactions in every store.
The Shift Lead role at Black Rifle Coffee Company is an hourly, supervisory position designed to support the General Manager in executing daily store operations. This role is pivotal in maintaining the high standards of customer service and operational excellence the company is known for. Shift Leads are entrusted with leading store teams during their assigned shifts, ensuring smooth operations, and fostering a positive environment for both customers and employees.
In this leadership position, Shift Leads oversee a broad range of responsibilities including managing inventory, coaching team members, and ensuring adherence to health, safety, and sanitation protocols. They act as a liaison between store staff and management, addressing customer feedback and store needs proactively. The role demands excellent multitasking capabilities, leadership skills, and the ability to work efficiently under pressure in a fast-paced setting.
Shift Leads also play a crucial role in employee development by providing clear, timely coaching and feedback to associates, reinforcing the company’s policies, and emphasizing the customer experience. Scheduling and managing breaks for floor staff is another key aspect of the role, ensuring that operational flow is uninterrupted.
This position offers candidates the chance to contribute meaningfully to a company that not only values quality coffee but also fosters a culture of innovation and community support. It is suited for individuals with experience in quick-service restaurant (QSR), retail, customer service, or hospitality environments who are eager to take on a supervisory role with responsibilities that directly impact store success and customer satisfaction. Black Rifle Coffee Company provides a supportive environment where leadership skills are honed, and professional growth is encouraged, making it an excellent career opportunity for aspiring managers passionate about coffee and service excellence.
As a dynamic and fast-growing coffee company, Black Rifle Coffee Company thrives on a motivated workforce that embodies the company's mission and values. Joining this team means becoming a part of a culture that emphasizes hard work, dedication, and a collective goal of delivering exceptional coffee experiences. The company's commitment to quality extends from the sourcing and roasting of coffee beans to customer interactions in every store.
The Shift Lead role at Black Rifle Coffee Company is an hourly, supervisory position designed to support the General Manager in executing daily store operations. This role is pivotal in maintaining the high standards of customer service and operational excellence the company is known for. Shift Leads are entrusted with leading store teams during their assigned shifts, ensuring smooth operations, and fostering a positive environment for both customers and employees.
In this leadership position, Shift Leads oversee a broad range of responsibilities including managing inventory, coaching team members, and ensuring adherence to health, safety, and sanitation protocols. They act as a liaison between store staff and management, addressing customer feedback and store needs proactively. The role demands excellent multitasking capabilities, leadership skills, and the ability to work efficiently under pressure in a fast-paced setting.
Shift Leads also play a crucial role in employee development by providing clear, timely coaching and feedback to associates, reinforcing the company’s policies, and emphasizing the customer experience. Scheduling and managing breaks for floor staff is another key aspect of the role, ensuring that operational flow is uninterrupted.
This position offers candidates the chance to contribute meaningfully to a company that not only values quality coffee but also fosters a culture of innovation and community support. It is suited for individuals with experience in quick-service restaurant (QSR), retail, customer service, or hospitality environments who are eager to take on a supervisory role with responsibilities that directly impact store success and customer satisfaction. Black Rifle Coffee Company provides a supportive environment where leadership skills are honed, and professional growth is encouraged, making it an excellent career opportunity for aspiring managers passionate about coffee and service excellence.
Job Requirements
- 3+ years experience in quick-service restaurant, customer service, retail, or hospitality environment
- 2+ years of retail supervisory experience preferred
- excellent customer service skills
- ability to lead and motivate a team
- ability to multitask and prioritize work of self and others in a fast-paced environment
- experience with cash handling and safety and security
- demonstrated track record of coaching and developing others
- competency in written and verbal communication
- basic computer skills
- ability to work a flexible schedule including early mornings, nights, weekends, and holidays
Job Qualifications
- 3+ years experience in quick-service restaurant, customer service, retail, or hospitality environment
- 2+ years of retail supervisory experience preferred
- excellent customer service skills
- ability to lead and motivate a team
- ability to multitask and prioritize work of self and others in a fast-paced environment
- experience with cash handling and safety and security
- demonstrated track record of coaching and developing others
- competency in written and verbal communication
- basic computer skills
- ability to work a flexible schedule including early mornings, nights, weekends, and holidays
Job Duties
- Delivers exceptional customer service
- executes store operations during scheduled shifts
- organizes opening and closing duties as assigned
- provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience
- proactively responds to customer and store needs including escalating feedback and concerns to store management
- prepares quality beverages and food products according to Black Rifle Coffee Company standards
- follows health, safety and sanitation guidelines for all products
- responsible for scheduling and covering breaks and meals of floor staff
- assists with other duties as directed by General Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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