Shift Lead

Clarksville, TN, USA|

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401(k) Plan

Employee Discounts

Paid holidays

Career Development

Job Description

Black Rifle Coffee Company is a veteran-founded enterprise dedicated to delivering premium, fresh-roasted coffee to those who share a love for America. Established with a passionate commitment to quality and service, the company has grown into more than just a business; it embodies a vibrant culture built on values like integrity, innovation, and radical transparency. The team at Black Rifle Coffee Company is united by a shared respect for coffee, dogs, the outdoors, and, most importantly, their customers. Beyond just selling coffee, the company actively gives back to the veteran and first responder communities, ensuring a positive impact extends beyond... Show More

Job Requirements

3+ years experience in quick-service restaurant, customer service, retail, or hospitality environment
2+ years of retail supervisory experience preferred
excellent customer service skills
ability to lead and motivate a team
ability to multitask and prioritize work of self and others in a fast-paced environment
experience with cash handling and safety and security
demonstrated track record of coaching and developing others
competency in written and verbal communication
basic computer skills
ability to work a flexible schedule including early mornings, nights, weekends, and holidays

Job Qualifications

3+ years experience in quick-service restaurant, customer service, retail, or hospitality environment
2+ years of retail supervisory experience preferred
excellent customer service skills
ability to lead and motivate a team
ability to multitask and prioritize work of self and others in a fast-paced environment
experience with cash handling and safety and security
demonstrated track record of coaching and developing others
competency in written and verbal communication
basic computer skills
ability to work a flexible schedule including early mornings, nights, weekends, and holidays

Job Duties

Delivers exceptional customer service
executes store operations during scheduled shifts
organizes opening and closing duties as assigned
provides clear, specific, and timely coaching and feedback to associates to ensure adherence to all company policies and procedures as well as emphasis on the customer experience
proactively responds to customer and store needs including escalating feedback and concerns to store management
prepares quality beverages and food products according to Black Rifle Coffee Company standards
follows health, safety and sanitation guidelines for all products
responsible for scheduling and covering breaks and meals of floor staff
assists with other duties as directed by General Manager

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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