Shift Lead

Flynn Fitness is a distinguished member of the Flynn Group family, which proudly stands as the largest franchise operator globally. The Flynn Group boasts ownership and operations of a diverse and impressive portfolio of restaurants and fitness brands, including well-known names like Applebee's, Arby's, Panera Bread, Pizza Hut, Taco Bell, Wendy's, and, notably, Planet Fitness. With a mission centered on being the premier operator within each of these brands, Flynn Group emphasizes core values that drive its success: Care Genuinely for People, Play like a Champion, and Win as One. The company’s expansive reach and commitment to excellence set it apart in the competitive landscape of food and fitness franchises.

Within this impressive organization, Flynn Fitness represents a vibrant and progressive fitness brand that embraces inclusivity and fosters a welcoming atmosphere. Operating as part of the globally recognized Planet Fitness, Flynn Fitness uniquely positions itself in the market by creating what is known as a Judgement Free Zone. This means that anyone, regardless of their fitness level, background, or experience, can feel comfortable and supported in their fitness journey. The brand views fitness equipment and resources not as exclusive tools for a select few but as accessible means to help all individuals build and maintain an active, healthy lifestyle.

The Shift Lead role at Flynn Fitness is a pivotal position reporting directly to the General Manager. This leadership role entails supervising coworkers during their shifts, ensuring that performance standards, safety protocols, and company policies are consistently upheld. The Shift Lead is tasked with maintaining operational excellence by organizing work schedules, delegating duties effectively, and monitoring team members' attendance, punctuality, and overall engagement. It is essential for the Shift Lead to foster a high-energy, positive team environment that aligns with the brand's core values and the welcoming culture of the Judgement Free Zone.

More than just a managerial figure, the Shift Lead is expected to demonstrate exceptional customer service skills, fostering interpersonal relationships that exceed the expectations of both customers and team members. Active listening, empathy, and collaborative problem-solving are key interpersonal skills that a successful Shift Lead must exhibit. This role also requires the ability to train new staff and provide continuous support and performance feedback to ensure consistent quality and safety standards.

Physical demands are an important consideration for this role, as the Shift Lead must be able to stand for extended periods, walk frequently throughout the facility, and occasionally lift items up to 75 pounds. The job also involves tasks that require reaching, bending, and kneeling, particularly in relation to stocking and cleaning duties. Working in a busy, noisy fitness environment is part of the everyday reality, and Shift Leads must be prepared to maintain focus and composure in this setting.

Aside from the operational and leadership responsibilities, the Shift Lead plays a crucial role in maintaining club cleanliness, managing retail transactions with precision, and upholding the security and integrity of sensitive member information. This position represents a unique opportunity to contribute to a respected and growing organization that values diversity, inclusiveness, and mutual respect. Flynn Fitness, through its association with the Flynn Group, offers a workplace culture dedicated to growth, teamwork, and the holistic development of its employees. This role is ideal for individuals who are motivated by leadership challenges, enjoy a dynamic work environment, and are passionate about fostering a supportive community in the fitness industry.