Five Guys logo

Shift Lead - 1136

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $20.50 - $22.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

competitive base pay
Tips
Cash bonus
Free Meals
401(k)
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a well-established and highly regarded fast-casual restaurant chain specializing in burgers and fries. Known for its commitment to quality and customer satisfaction, Five Guys has built a loyal customer base through its dedication to serving freshly made meals using high-quality ingredients in a clean and welcoming environment. The company operates with a strong focus on team collaboration and takes pride in its culture that values not only outstanding food and service but also an enjoyable and supportive workplace atmosphere for all employees. As a company, Five Guys adheres strictly to food safety and quality standards, and its philosophy is grounded in simple, great-tasting food paired with friendly, knowledgeable service. They are committed to equal employment opportunity and actively work towards enhancing diversity and inclusion among their workforce, encouraging applications from women, people of color, veterans, and individuals with disabilities. Employment at Five Guys comes with attractive compensation, including competitive base pay, tips, and opportunities for bonuses through unique programs like the Secret Shopper initiative. Benefits include access to medical, dental, and vision insurance based on eligibility, a 401(k) retirement plan, and perks such as free meals during shifts. Working at Five Guys means becoming part of a dynamic and fast-paced environment where employees can take pride in their work and enjoy significant opportunities for career advancement.

As a Shift Leader at Five Guys, you will take on an essential leadership role within the restaurant team. Your primary responsibility involves setting an example by upholding the company’s high operational standards and teaching and mentoring crew members. You will be instrumental in ensuring that every customer interaction meets Five Guys’ renowned quality and service expectations. The Shift Leader role functions as a stepping stone toward management, offering both challenges and rewards in equal measure. You will work in an environment that is as energetic as it is supportive, where team members are encouraged to take ownership of their roles while having fun and maintaining a positive work culture. Additionally, the Secret Shopper bonus program rewards your team's commitment by providing cash bonuses for maintaining exceptional standards and delivering outstanding dining experiences. This position requires a self-starter attitude and a passion for food and customer service, coupled with a readiness to grow professionally within the company. Compensation for this role starts at $20.50 to $22.00 per hour, plus tips and bonuses, reflecting the high value Five Guys places on experienced and dedicated leadership in their stores. If you are eager to pursue a career path in restaurant management and enjoy being part of a passionate and vibrant team, Five Guys offers an excellent platform to develop your skills and gain meaningful experience.

Job Requirements

  • High school diploma or equivalent
  • Prior leadership experience in a restaurant or similar fast-paced environment
  • Excellent communication skills
  • Ability to work various shifts including weekends and holidays
  • Willingness to learn and develop management skills
  • Ability to stand and move for extended periods
  • Must be at least 18 years old

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in a leadership role within the food service industry preferred
  • Strong communication and interpersonal skills
  • Ability to train and develop team members
  • Demonstrated capability to work in a fast-paced environment
  • Knowledge of food safety regulations and standards
  • Basic math skills and experience with cash handling

Job Duties

  • Provide leadership and guidance to restaurant crew members
  • Ensure adherence to Five Guys high standards of food quality and safety
  • Train and mentor team members on operational procedures and customer service excellence
  • Monitor shift operations to maintain a clean, efficient, and well-functioning restaurant
  • Handle customer concerns and resolve issues to ensure guest satisfaction
  • Support the implementation of the Secret Shopper bonus program by motivating the team to uphold restaurant standards
  • Assist in managing inventory and supplies during shifts

Job Criteria

Experience

Entry Level (1-2 years)


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