Five Guys logo

Shift Lead - 1114

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Exact $16.00
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Work Schedule

Flexible
Day Shifts
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Benefits

competitive base pay
Tips
bonus program
Free Meals
401(k)
Medical insurance
Dental Insurance
Vision Insurance

Job Description

Five Guys is a renowned fast-casual restaurant chain specializing in serving high-quality burgers and fries. With a passion for fresh ingredients and exceptional customer service, Five Guys has established itself as a leader in the quick-service restaurant industry. Known for its commitment to food quality, cleanliness, and friendly staff, the company creates an inviting environment where both employees and customers can enjoy a satisfying dining experience. As a company, Five Guys also emphasizes equal employment opportunities, striving to increase representation of women, people of color, veterans, and individuals with disabilities across all facets of the organization. The work culture balances seriousness about food safety and quality with a fun, lively atmosphere where employees can thrive and advance their careers.

The Shift Leader role at Five Guys is a key position designed for dynamic individuals seeking a stepping stone into restaurant management. Shift Leaders play a pivotal role in guiding the restaurant team to consistently deliver exceptional service and maintain the brand’s high standards. With a starting pay of $16.00 per hour plus tips and bonuses, this role is both rewarding and full of growth opportunities. The unique Secret Shopper bonus program incentivizes and rewards teams for upholding outstanding dining experiences, making the job even more engaging and motivating.

As a Shift Leader, you will lead by example, coaching crew members to excel in their duties and maintain an atmosphere of excellence. You will work in a fast-paced, high-energy environment that values ownership, teamwork, and passion for food quality. Five Guys strongly upholds its policies on equal opportunity employment and ensures a diverse and inclusive workplace. Additional benefits include free meals during shifts, eligibility-based 401(k), medical, dental, and vision plans, and an encouraging workplace culture where hard work is recognized and employees have ample chances to grow their careers within the company. This role is perfect for self-starters who want to take pride in their work and pursue a career path within restaurant management.

Job Requirements

  • High school diploma or equivalent
  • Minimum of 1 year experience in food service or restaurant environment
  • Strong leadership skills
  • Ability to work under pressure
  • Excellent customer service skills
  • Reliable and punctual
  • Must be at least 18 years old
  • Eligible to work in the United States

Job Qualifications

  • High school diploma or equivalent
  • Previous leadership or supervisory experience in a restaurant or fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to motivate and train team members
  • Knowledge of food safety standards and best practices
  • Excellent problem-solving abilities
  • Flexibility to work various shifts including weekends and holidays

Job Duties

  • Lead crew members and set an example by maintaining high standards
  • Teach and coach team members on food quality and service excellence
  • Ensure restaurant cleanliness and adherence to food safety protocols
  • Manage daily operations during shifts including opening and closing tasks
  • Implement and promote the Secret Shopper bonus program to motivate team performance
  • Resolve customer issues efficiently and maintain positive rapport
  • Monitor inventory levels and assist with ordering supplies

Job Criteria

Experience

Entry Level (1-2 years)


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