Service Team

Panda Restaurant Group, Inc. is a renowned family-owned American Chinese restaurant concept established in 1983 in Glendale, California. Having grown into the largest chain of its kind in the United States, Panda boasts approximately 2,800 global locations, delivering exceptional Asian dining experiences to millions of guests each day. Their mission is to inspire people by creating a supportive environment that encourages personal growth and community involvement, aligning closely with the values of family and respect that are foundational to the organization. Panda's commitment extends beyond its guests to its employees, who are provided with a safe, engaging workplace that fosters friendships and professional development opportunities.

The role of Service Team Associate at Panda Restaurant Group is an excellent opportunity for individuals seeking a career in the hospitality and food service industry. This position focuses on offering top-notch customer service in a friendly and dynamic environment. Whether greeting guests, serving food, handling payments, or maintaining cleanliness, Service Team Associates play a crucial role in creating a welcoming atmosphere that keeps customers coming back. The job offers a variety of tasks that may rotate between front counter, drive-through, or kitchen stations, ensuring an engaging and fast-paced workday.

This role is ideal for those who enjoy teamwork and thrive in environments where collaboration and efficiency are valued. New employees can expect comprehensive training that prepares them to succeed and develop valuable skills applicable within and beyond the restaurant industry. The company emphasizes internal growth, meaning motivated associates have numerous chances to advance into management and leadership roles. Additionally, Panda actively supports community engagement through its Panda Cares initiative, giving employees opportunities to make a positive impact locally.

Employment with Panda Restaurant Group is full-time with competitive pay ranging from $21 to $24 per hour, based on location and experience. The company offers flexible scheduling designed to accommodate various lifestyles and commitments, further supporting work-life balance. Benefits include extensive insurance options such as medical, vision, dental, voluntary short-term disability, and cancer income protection. Financial wellness is also supported through a 401(k) program with a company match and health care and dependent care flexible spending accounts. Employees enjoy paid time off including vacation, sick leave, bereavement, funeral, and participation in a leave share program.

The workplace prioritizes a safe and respectful environment that aligns with the Americans with Disabilities Act (ADA) guidelines, ensuring reasonable accommodations are provided when needed. The physical nature of the job requires the ability to stand for extended periods, handle kitchen equipment safely, and work efficiently in a noisy, fast-paced setting. Communication skills, adaptability to changing priorities, and conflict management abilities are essential for success.

Candidates for this position should possess a friendly and helpful attitude, with some operations experience preferred but not required. A minimum education level of some high school is necessary, and depending on local regulations, a Food Handler certification may be required, which the employee is expected to obtain at their own expense. Panda Restaurant Group is committed to equal opportunity employment and does not discriminate based on legally protected characteristics. This inclusive approach fosters a diverse workplace where everyone feels wanted and valued. Overall, the Service Team Associate role at Panda offers a compelling career entry point for individuals passionate about customer service, teamwork, and community impact in the vibrant food service industry.