Service Repair Coordinator

Vallejo, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $32.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Vision Insurance

Professional Development

Employee Discounts

Job Description

RIX Industries is a technology-focused company with a rich history dating back to 1878, specializing in the design, development, and manufacturing of advanced gas generation systems, precision compressor solutions, and cryogenic cooling technologies. Headquartered in Benicia, California, with additional operations in Sparks, Nevada, RIX Industries serves a broad spectrum of critical markets including Marine, Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure sectors. The company is an innovator in sustainable and cutting-edge technologies, such as hydrogen and oxygen generation systems, which are vital for various applications worldwide. RIX Industries' commitment to technological advancement and environmental responsibility positions it as a leader in delivering critical solutions that support medical facilities, military operations, industrial processes, and energy infrastructures globally.

The role of Service Repair Coordinator within RIX Industries' Customer Support and Service (CSS) division is a crucial position that blends operational coordination with hands-on support for the company’s field service activities. This full-time position, located in Benicia, CA, focuses primarily on coordinating government and commercial repair operations by supporting the RIX Field Service Technicians. The Service Repair Coordinator is responsible for planning, organizing, and executing all aspects of field service repair, ensuring that technical support and maintenance activities are carried out efficiently and meet the company's high standards of customer satisfaction.

This position involves maintaining professional communication channels with customers, coordinating schedules for service personnel, preparing pricing proposals, managing budgets, and handling administrative tasks such as invoicing and expense tracking. The Service Repair Coordinator also fosters teamwork across various departments and external stakeholders, ensuring seamless service delivery by utilizing modern technology tools, such as video conferencing and client portals.

Furthermore, this role requires adherence to RIX Industries' policies and procedures while continuously seeking opportunities for process improvements. Accurate data entry into the company’s ERP system and acting as a backup to the CSS Director of Customer Support highlight the operational importance of this position. The ideal candidate will exhibit superb organizational skills, excellent verbal and written communication, and a detail-oriented approach. This role offers a competitive salary starting at $32.00 per hour, with additional compensation based on experience.

By joining RIX Industries, the Service Repair Coordinator becomes part of an innovative team dedicated to advancing technologies with global impact, contributing to cleaner and safer infrastructure solutions. This role is an excellent opportunity for motivated professionals who thrive in dynamic environments and are committed to excellent customer service and operational excellence.

Job Requirements

Associate degree in Business Administration, Program Management, or related field from an accredited college or university, or 3 or more years of relevant experience in Government services or Field Service
knowledge and experience in budgeting, documentation, and reporting
proficiency in MS Office
understanding of purchase orders, firm fixed price/time and material, and cost plus contracting methods, principles, and practices
exceptional time-management and organizational skills
excellent verbal and written communication skills
attention to detail and efficiency
ability to communicate effectively both orally and in writing
U.S. Citizenship or status as a qualified U.S. Person in accordance with ALU 22CFR 120.15

Job Qualifications

Associate degree in Business Administration, Program Management, or related field from an accredited college or university, or 3 or more years of relevant experience in Government services or Field Service
knowledge and experience in budgeting, documentation, and reporting
proficient in MS Office
solid understanding of purchase orders, firm fixed price/time and material, and cost plus contracting methods, principles, and practices
superb time-management and organizational skills
outstanding verbal and written communication skills
detail-oriented and efficient
ability to communicate with others to exchange information both orally and in writing
U.S. Citizen or qualified U.S. Person in accordance with ALU 22CFR 120.15

Job Duties

Planning and coordination of all field service repair and support activities for RIX Technicians
maintain professional and organized communication with customers
participate in external and internal calls and meetings as directed
provide pricing proposals, maintain budgets, security access letters/forms, invoicing, expense management, to client and local performance requirements and standards
communicate with customers through external/customer portals
negotiate with clients and supply a visible schedule of RIX personnel for RIX Management
foster and support positive relationships across RIX Teams and with external stakeholders
ensure technology is used appropriately for all operations
support field service technicians with material and expedite where required
ensure implementation of RIX policies, application of RIX procedures, and development of associated practices
responsible for accurate and timely data entry into the company ERP system
act as a back-up for the CSS Director of Customer Support
perform all assignments and other duties in the best interest of the company and RIX Technicians