Service Manager II - (Expired Job)

Din Tai Fung North America is a premier restaurant chain known for offering high-quality Asian cuisine with a focus on elevating the guest dining experience through meticulous service and culinary excellence. The company has built a reputation for authentic flavors, impeccable service standards, and a commitment to fostering inclusive, diverse workplace environments. Located at The Brook, 567 Fulton St #19G, Brooklyn, NY 11201, this establishment blends modern ambiance with traditional culinary techniques, creating a unique dining destination in the bustling heart of Brooklyn. Din Tai Fung North America values its employees and invests in their growth, development, and well-being, providing competitive compensation packages and comprehensive benefits.

The role of Service Manager II is vital to maintaining Din Tai Fung’s stellar reputation for guest satisfaction. This position encompasses overseeing the daily operations of the server teams to ensure each guest receives a welcoming, seamless dining experience from arrival to departure. As part of the leadership team, the Service Manager II maintains stringent adherence to brand standards at every touchpoint, ensuring the restaurant delivers exceptional service excellence consistently. The Service Manager II also fosters a positive, professional work environment reflective of the company’s mission, values, and service vision. This role requires hands-on leadership involving coaching, training, and mentoring server staff to reach performance goals, managing scheduling and labor to align with operational needs, and overseeing front-of-house inventory related to menus, server tools, and POS supplies.

This full-time position offers an annual base salary in the range of $96,200 to $120,200, determining compensation based on prior experience, relevant expertise, and current market conditions. The hiring process includes transparent communication about salary and benefits, reflecting the company’s commitment to equitable employment practices. Additionally, the Service Manager II will benefit from a wide array of perks designed to promote work-life balance and personal health, including medical insurance contributions, dental and vision plans, life insurance, health savings and commuter spending accounts, and more. Din Tai Fung North America promotes an inclusive workplace and is an equal opportunity employer, welcoming applicants regardless of background and legal work status. The company requires that applicants be at least 18 years old and legally authorized to work in the United States, also participating in E-Verify for employment eligibility verification.