Service Manager I

Din Tai Fung North America is part of an internationally renowned restaurant brand famous for its exceptional cuisine and outstanding guest services. Established with a commitment to providing an authentic and memorable dining experience, Din Tai Fung has expanded globally, attracting loyal diners who appreciate the arts of culinary excellence and top-notch hospitality. Located at The Brook, 567 Fulton St #19G, Brooklyn, NY, this venue operates within the upscale casual dining category, known for its high quality service standards and inviting atmosphere. The company emphasizes a collaborative environment that fosters growth and development for its employees while maintaining stringent brand values and a customer-centric service vision.

The Service Manager I position plays a critical role in upholding these values by overseeing the greeter and server teams to ensure exceptional performance on a daily basis. This leadership position balances the responsibilities of training, monitoring, and mentoring team members while guaranteeing a flawless guest experience from arrival to the end of service. Reporting directly to the Front of House leadership, the Service Manager is expected to lead by example, exhibiting professionalism, a deep understanding of service excellence, and alignment with the company’s mission. The base salary for this role ranges from $79,300 to $106,000 annually, with the final offer depending on factors such as prior experience, relevant expertise, and current business needs. This salary range excludes potential bonuses and benefits.

This role requires a hands-on manager who can coach and develop staff, ensure operational smoothness, and maintain brand standards at every juncture of guest interaction. Additionally, the Service Manager collaborates closely with other departments to optimize efficiency, manage labor costs, and support inventory management. Emphasis is placed on creating a positive and supportive work environment, where clear goals are set for the team, and employee performance is consistently reviewed and recognized. Candidates successful in this position will demonstrate leadership abilities, strong communication skills, and the capability to maintain high service standards under varying operational pressures. Opportunities for career growth within the company are prevalent, as the organization values internal promotion and professional development.

Overall, this role offers a fulfilling career path for an experienced hospitality professional seeking to influence guest service quality and team performance in a respected dining institution. The benefits package is comprehensive, including medical, dental, vision, and life insurance, health savings accounts, commuter spending accounts, a 401(k) plan with company match, employee assistance programs, discounts, meal discounts, paid time off, sick leave, wellness days, and strong support for work-life balance. Din Tai Fung North America welcomes all qualified applicants and is an Equal Opportunity Employer dedicated to inclusion and diversity. Applicants must be 18 or older and able to work legally in the United States, with employment eligibility verified through E-Verify.