Service Manager - Hiring Immediately

Norwalk, CT, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $65,000.00 - $70,000.00

Benefits

Paid vacation time

Paid sick time

401(k) Plan

Health Insurance

Dental Insurance

Vision Insurance

Job Description

Our company is a well-established restaurant known for delivering exceptional dining experiences through our commitment to quality, customer satisfaction, and operational excellence. As a prominent player in the hospitality industry, we pride ourselves on maintaining a positive and productive workplace culture that fosters growth and development among our employees. Our restaurant operates with standardized policies designed to ensure efficiency and a welcoming environment for both guests and staff alike. We offer competitive compensation for our team members, with this position offering an attractive salary range of $65,000 to $70,000 per year, reflecting the importance of leadership and management in delivering the high standards we uphold.

The role of Service Manager is pivotal in maintaining the smooth and effective operation of our restaurant’s front-end operations. This position requires an individual who is passionate about providing friendly and efficient customer service while overseeing the daily activities and ensuring the adherence to all company standards and policies. The Service Manager will take charge of directing restaurant activities, supporting company sales goals, maintaining quality and cleanliness, and delivering an exceptional guest experience. In addition, this role demands strong leadership and organizational skills to train and motivate employees, manage cash handling procedures, prepare necessary documentation and reports, and enforce compliance with health, safety, and labor regulations.

The successful candidate will act as the operational backbone during periods when upper management, such as the Assistant General Manager or General Manager, is unavailable, ensuring that all store needs are met seamlessly. By fostering a positive work environment and continuously developing staff capabilities, this position plays a key role in achieving the highest levels of service and guest satisfaction. If you are a results-oriented manager with experience in the restaurant industry and a strong commitment to customer service excellence, this opportunity to contribute to a thriving and dynamic hospitality business will be a perfect fit.

Job Requirements

Previous restaurant experience required
Previous management experience preferred
Willingness to work evenings, weekends, and holidays as required
Excellent customer service skills
Strong communication skills
Strong time management skills
Ability to prepare reports accurately and on schedule

Job Qualifications

Previous restaurant experience required
Previous management experience preferred
Successful completion of progressive business management training program helpful
Willingness to work evenings, weekends, and holidays as required
Excellent customer service to treat guests like family
Strong communication skills to train and motivate employees
Strong time management skills and accuracy to deal with a variety of duties and prepare reports according to schedule

Job Duties

Full understanding of all policies, procedures, standards, specifications, guidelines, and training programs
Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards
Fill in where needed to ensure guest service standards and efficient operations
Cover the store needs when the AGM and GM are not able
Support company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
Continually strive to develop staff in all areas of service and development
Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner
Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures
Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures
Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests
Work with team to improve on guest service to achieve the highest level of service and guest satisfaction
Performing other work-related duties as assigned