Service Manager - Fire

Cintas Corporation is a leading provider of specialized services to businesses across various industries. Established as a trusted partner to more than one million businesses, Cintas offers a broad range of products and services designed to help companies maintain clean, safe, and welcoming environments for their employees and customers. The company specializes in providing uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, fire extinguishers, sprinkler systems, and alarm service. Headquartered in Cincinnati, Ohio, Cintas is a publicly traded Fortune 500 company listed on the Nasdaq Global Select Market under the symbol CTAS and is part of the Standard & Poor's 500 Index and Nasdaq-100 Index.

Cintas prides itself on fostering an inclusive workplace and is an Equal Opportunity Employer dedicated to diversity and equal treatment regardless of race, color, religion, sex, national origin, age, disability, or any other legally protected status. The company is committed to employee growth, providing access to skills development, training, and career advancement opportunities.

The Service Manager role at Cintas is a critical position responsible for leading the customer-facing service team to deliver outstanding operational results. This full-time role involves managing all aspects of team performance, including hiring, training, coaching, and motivating employees to meet and exceed company goals. The Service Manager ensures a safe working environment and effectively resolves customer issues while maintaining high customer satisfaction and goodwill.

Key responsibilities include fostering strong sales performance by training the team on effective sales techniques, managing budget and operational workflows, and directly supporting the team through hands-on involvement such as accompanying service representatives or making solo customer visits when necessary. This role demands the ability to manage multiple priorities such as achieving sales, profit, inventory, and payroll goals consistently, along with handling various operational challenges that arise within service delivery.

The role requires the Service Manager to operate company-owned vehicles safely while performing physical duties such as lifting, carrying, and moving Cintas products to and from customer locations. This combination of leadership, sales, and hands-on service delivery ensures that the customer experience remains positive and world-class. Candidates for this role will need a valid driver’s license and a minimum education of a high school diploma or GED, although a bachelor’s degree or equivalent experience is preferred. Prior management experience and familiarity with industrial sales or customer service environments are also favorable.

Overall, the Service Manager position at Cintas offers a dynamic opportunity for individuals seeking a career in leadership within a reputable company focused on quality customer service and operational excellence. The company’s comprehensive benefits and commitment to employee wellbeing make it an appealing choice for professionals dedicated to growth and success in the service industry.