Service Manager

BH Management is a distinguished multifamily owner and operator that has evolved from a modest startup into one of the largest commercial real estate companies in the United States. Established in 1993, BH Management prides itself on its people-first philosophy, emphasizing ethical business practices and investing deeply in its workforce. The company manages over 100,000 residential units nationwide and employs more than 2,800 staff members. BH Management is recognized for in-house management of its processes and has received accolades from Fortune Magazine as the "Best Workplace for Women," "Best Workplace for Millennials," and one of the "Best Workplaces for Diversity." This recognition underscores the company’s commitment to creating an inclusive, innovative, and supportive work environment.

As a property management leader, BH Management focuses on pioneering improvements within the multifamily housing industry by combining innovation with a positive, solution-oriented approach. Employees at BH are encouraged to think big, embrace accountability, and foster teamwork in a culture that marries professionalism with a sense of humor and humility. The company’s dedication to excellence and continuous improvement creates a dynamic workplace where staff are motivated to contribute meaningfully to the communities they serve.

The Service Manager role at BH Management is a full-time, onsite position located at The Enclave property in Tempe, Arizona. Compensation for this position ranges between $30.00 and $32.00 per hour, reflecting the complexity and responsibility associated with the role. This position plays a critical part in maintaining the physical integrity and operational efficiency of the property by supervising maintenance operations and ensuring timely repairs and upkeep.

In the role of Service Manager, you will lead and coordinate a team dedicated to repairing and maintaining building facilities. This role demands a high level of organization and technical expertise, as you will be responsible for scheduling maintenance tasks, assigning work, and overseeing the quality and safety of all completed work. Your responsibilities extend beyond daily maintenance to include participation in new construction projects and modifications to existing properties.

You will be instrumental in managing inventory and budgeting for maintenance supplies, assuring that all repairs and rehabilitations meet company standards while adhering to OSHA guidelines and local, state, and federal regulations. Your leadership includes fostering a strong culture of safety and training for your team to ensure compliance and skill development. The Service Manager also embodies BH Management’s commitment to outstanding customer service, representing the company professionally with both residents and colleagues.

This role requires a proactive approach to property inspections, identifying maintenance needs and potential hazards, and ensuring that all issues are resolved efficiently. You will collaborate closely with community management to assess staffing needs, coordinate training programs, and uphold the company’s policies and procedures. On-call responsibilities are part of this role, requiring flexibility and responsiveness to address urgent maintenance requests, including during inclement weather.

The ideal candidate will bring at least four years of progressive maintenance and safety experience, advanced technical skills, and certifications such as EPA Core, Type I Appliances, Type II HVAC, and Certified Pool Operator. You must possess strong manual capabilities to perform physical tasks independently and lead your team effectively. A high school diploma is a plus, and candidates should be prepared to provide their own industry-specific hand tools.

Working as a Service Manager for BH Management at The Enclave offers a unique opportunity to contribute to a leading company that values its employees and prioritizes excellence in the multifamily property management industry. If you are a motivated, detail-oriented professional committed to delivering high-quality maintenance services while fostering a safe and inclusive work environment, this role is an excellent fit for your career aspirations.