Service Management Platform (ServiceNow) Product Management

RTX is the world’s largest aerospace and defense company, uniting 185,000 professionals driven by a shared purpose to address some of the most complex challenges in global security and technology. With three market-leading business units, operational excellence, and a commitment to research and development, RTX delivers unparalleled capabilities and opportunities to make a meaningful impact. The company’s culture emphasizes innovation, inclusion, and collaboration, shaping the future of aerospace and defense through continuous advancement and strategic partnerships. RTX operates globally with a drive to push scientific boundaries and protect the world’s interests. \n\nThe Associate Director of Service Management Platform Product Management within RTX is a critical leadership role responsible for steering the strategy, roadmap, and delivery of the enterprise Service Management Platform, primarily leveraging ServiceNow. This role encompasses oversight of product lifecycle management for IT Service Management (ITSM), Technology Management modules—including Configuration Management Database (CMDB), Hardware and Software Asset Management, Event Management—as well as Enterprise Architecture, Operational Technology, and Business Continuity Management. The incumbent ensures that the ServiceNow platform not only meets operational excellence but also supports scalable processes and a high-quality user experience across the entire organization.\n\nThis position uniquely blends product leadership, platform governance, business analysis, and change management expertise. The Associate Director will collaborate closely with technology teams, operational units, governance bodies, and various business stakeholders to define and execute the platform roadmap. A core responsibility includes driving value delivery, optimizing user adoption, ensuring platform stability, and fostering continuous improvement across the ServiceNow ecosystem. The role requires a strategic mindset paired with a hands-on approach to solving complex problems, leading cross-functional teams, and implementing best practices in product and business analysis. \n\nThe position is remote-based in the United States and offers a competitive salary range between $157,200 and $298,800 USD, depending on experience and qualifications. Additional employee benefits include medical, dental, vision, life insurance, and retirement plans with 401(k) match, as well as flexible spending accounts, paid time off, and educational programs, among others. The Associate Director will have the opportunity to lead and mentor a team of product managers and business analysts, promoting a culture of accountability, continuous improvement, and high-performance collaboration. \n\nCandidates must be authorized to work in the U.S. without company sponsorship. This role does not require a security clearance and involves working primarily offsite, with potential onsite presence discussed based on manager and team location considerations. The ideal candidate will be adept at delivering platform capabilities that align with enterprise goals, executing within scaled agile frameworks (SAFe), and fostering stakeholder engagement to ensure the ServiceNow platform evolves to meet RTX’s strategic and operational needs. This is a pivotal role for a seasoned product leader seeking to influence a world-class aerospace and defense leader’s digital transformation journey.