Service Leader

Cambridge, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $18.55 - $20.65

Work Schedule

Standard Hours

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Paid Time Off

holiday closures

Digital Tips

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. is a renowned restaurant company dedicated to cultivating a better world by serving responsibly sourced, classically cooked, real food made from wholesome ingredients without artificial colors, flavors, or preservatives. Established as a leader and innovator in the fast-food industry, Chipotle operates numerous restaurants across the United States, Canada, the United Kingdom, France, and Germany, owning and operating all of its locations in North America and Europe. This commitment allows Chipotle to maintain high standards in food quality and customer experience while expanding its mission to make better food accessible to everyone. Chipotle’s mission extends beyond just fast food; it is rooted in reshaping the fast-food experience by supporting sustainable farming practices and food quality that benefits the environment and communities at large. With a passionate workforce striving to provide exceptional guest experiences, Chipotle continues to lead in digital integration, technological advancements, and sustainable business practices.

The Service Leader role at Chipotle is an exciting opportunity for individuals who thrive in fast-paced environments and are passionate about elevating the customer experience. This position entails ensuring that safe and high-quality food is prepared and served while supporting the restaurant crew by maintaining a well-organized and clean work environment. Service Leaders are expected to lead by example, spending significant time on their feet to monitor food preparation and service quality and stepping in to assist with other operational tasks as necessary. This role requires proactivity, strong leadership, and a deep understanding of Chipotle’s Food With Integrity philosophy.

Service Leaders are essential to maintaining the smooth operation of the restaurant’s front-of-house activities. They help resolve food quality and customer service issues, supervise crew performance, and ensure compliance with food safety policies. The role also involves administrative tasks such as cash handling, banking, supply management, and office paperwork, highlighting the balance between customer service and operational responsibilities. As a leader, the Service Leader supports team development through cross-training, performance reviews, and mentoring future leaders, paving the way for career advancement within the company.

Chipotle offers competitive compensation for the Service Leader role, ranging from $18.55 to $20.65 per hour, including eligibility for digital tips. Beyond salary, Chipotle supports employees with extensive benefits such as full tuition assistance for select degrees, free food while working, medical, dental, and vision insurance, paid time off, holiday closures, and opportunities for career growth. Known for a people-first culture, Chipotle encourages diversity and inclusivity within its teams, making it an excellent workplace for individuals eager to make a positive impact in the food industry and strengthen their leadership skills.

Job Requirements

be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Qualifications

have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
have a high school diploma
have restaurant experience

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety which includes ensuring hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
helping to resolve customer incidents and working to ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
ensuring the proper quantity of supplies are available as needed