Service Leader

Springfield, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Standard Hours

Flexible

Weekend Shifts

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. (NYSE: CMG) is a prominent leader in the fast-casual dining industry, famous for its commitment to serving responsibly sourced, classically cooked, and wholesome food without artificial colors, flavors, or preservatives. With locations across the United States, Canada, the United Kingdom, France, and Germany, Chipotle is unique among restaurant companies of its size in owning and operating all its establishments in North America and Europe directly. This direct control enables Chipotle to maintain high standards in food quality, sustainability, and customer experience. Chipotle's dedication to a Food With Integrity philosophy underlines everything it does—from sourcing ingredients to how it engages with communities and sustains ethical business practices. The company prides itself on being a people-first organization with a strong culture of diversity, equity, and inclusion. Chipotle has a rich history of innovation in digital ordering, technology use, and sustainable business practices, continually striving to make better food accessible to everyone. As part of its mission, Chipotle focuses on cultivating a better world by initiating conversations and supporting efforts to shift the future of farming and food.

The Service Leader role at Chipotle is a dynamic and vital position within the restaurant team, designed for individuals who are passionate about shaping exceptional customer experiences and ensuring operational excellence. This role is primarily responsible for maintaining the highest standards of food quality and safety, overseeing a clean and organized service line with properly functioning equipment, and leading the front-of-house crew. Service Leaders are actively engaged during their shifts, working on their feet unless on a break, and are expected to take initiative by identifying and assisting with various tasks as needed. Leadership responsibilities extend to training, developing, and cross-training crew members to foster a strong, knowledgeable team capable of delivering excellent customer service at all times.

In addition to operational leadership, Service Leaders handle food safety protocols rigorously, ensuring compliance with health standards and managing the daily food safety checklist. They aid in resolving food quality issues and customer incidents to enhance guest satisfaction. Administrative duties such as cash handling, banking, office paperwork, and supply management are also integral to the role. Service Leaders participate in crew performance reviews and contribute to the development of future leaders within the restaurant. This position offers meaningful opportunities for career advancement, with a high percentage of Chipotle managers having started in crew roles. Chipotle supports its employees with comprehensive benefits that include tuition assistance for select degrees, free meals, medical, dental and vision insurance, digital tips, paid time off, holiday closures, and competitive compensation, emphasizing professional growth and employee well-being throughout their career journey.

Job Requirements

Have a high school diploma
Have restaurant experience
Be able to understand and articulate Chipotle's Food With Integrity philosophy
Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

Have knowledge and experience of cash handling policies and procedures
Have knowledge of Food Safety and health department matters
Have familiarity with office paperwork
Be able to understand and articulate Chipotle's Food With Integrity philosophy
Have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location
Have a high school diploma
Have restaurant experience

Job Duties

Making sure great tasting, high quality food is served
Helping to resolve food quality issues
Supporting food safety including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies and procedures are followed
Helping to resolve customer incidents and working to ensure positive customer experiences
Helping to monitor crew breaks, shift changes, shift meetings, and line schedules
Developing and cross training all front of house crew
Assisting with crew performance reviews
Developing future Service Leaders
Assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
Ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
Ensuring the proper quantity of supplies are available as needed