Service Leader

Oceanside, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $22.85 - $25.44

Work Schedule

Standard Hours

Benefits

Tuition Assistance

Free Food

Medical insurance

Dental Insurance

Vision Insurance

Digital Tips

Paid Time Off

holiday closures

competitive compensation

Opportunities for advancement

Job Description

Chipotle Mexican Grill, Inc. is a renowned fast-casual restaurant chain committed to cultivating a better world by serving responsibly sourced, classically cooked, real food made with wholesome ingredients without artificial colors, flavors, or preservatives. With a widespread presence across the United States, Canada, the United Kingdom, France, and Germany, Chipotle is unique in its ownership and operation of all its restaurants in North America and Europe. The company is widely recognized as a leader and innovator in the food industry, known for its mission to make better food accessible to everyone. Chipotle values cultural diversity, equity, and inclusion and prioritizes hiring world-class individuals to foster a people-first, value-driven culture. As a forward-thinking brand, Chipotle leads in digital technology and sustainable business practices, continuously evolving to shape the future of food and farming.

The role of a Service Leader at Chipotle is a pivotal position that goes beyond the traditional fast-food experience to ensure every guest receives a positive, high-quality dining encounter. This role is primarily responsible for supervising the restaurant crew to maintain safe and high-quality food preparation and service standards. The Service Leader ensures that the restaurant line remains clean, organized, and that all necessary equipment is functional. The position requires active engagement on the restaurant floor, being on one’s feet and assisting with tasks during less busy periods. Service Leaders play an essential role in resolving food quality and customer service issues, enforcing food safety protocols, and supporting the overall efficiency of the restaurant's operational flow.

Additionally, this role entails responsibilities such as training and developing front-of-house crew members, assisting with crew performance reviews, and helping develop future leaders within the team. It also involves administrative duties including cash handling, banking, paperwork, and maintaining office supplies and equipment. This is a full-time role with a competitive base pay range typically between $22.85 and $25.44 per hour, with eligibility for digital tips and comprehensive benefits. Chipotle offers numerous employee benefits including tuition assistance, paid time off, health insurance, and opportunities for career advancement. Join Chipotle to be part of a company that is dedicated to transforming fast food into a responsible, inclusive, and sustainable business while delivering exceptional customer experiences.

Job Requirements

have a high school diploma
have restaurant experience
be able to understand and articulate Chipotle’s Food With Integrity philosophy
have knowledge and experience of cash handling policies and procedures
have knowledge of food safety and health department matters
have familiarity with office paperwork
have the knowledge and ability to speak, write, read, and understand the primary language(s) of the work location

Job Qualifications

knowledge and experience of cash handling policies and procedures
knowledge of food safety and health department matters
ability to speak, write, read, and understand the primary language(s) of the work location
high school diploma
restaurant experience

Job Duties

making sure great tasting, high quality food is served
helping to resolve food quality issues
supporting food safety including hand washing and glove changes, monitoring time and temperature on the line, monitoring secondary shelf lives, and ensuring the Daily Food Safety Checklist and food safety policies are followed
helping to resolve customer incidents and working to ensure positive customer experiences
helping to monitor crew breaks, shift changes, shift meetings, and line schedules
developing and cross training all front of house crew
assisting with crew performance reviews
developing future service leaders
assisting with miscellaneous office administration duties such as banking, cash handling policies and responsibilities, and office paperwork
ensuring office equipment remains in working order and making sure office supplies are ordered as necessary
ensuring the proper quantity of supplies are available as needed