Service Desk A/V Specialist

Fisher Investments is a renowned independent money management firm dedicated to providing tailored investment solutions to individuals and institutions. Founded in 1979, the company has developed a strong reputation for its client-focused approach and innovative investment strategies. Fisher Investments operates across multiple locations and strives to create a workplace culture that is inclusive, driven by continuous learning, and recognized as a Great Place to Work. As a company, Fisher Investments emphasizes the growth and development of its employees by offering comprehensive training programs and exceptional employee benefits.

The role of the Service Desk A/V Specialist at Fisher Investments is a critical position within the Support team, focusing on ensuring seamless audio and visual coordination and support throughout the firm's offices. This position is responsible for managing the technology needs related to company events and meetings, maintaining and operating all A/V equipment, vendor management, and delivering Tier 1 troubleshooting services. The specialist acts as a technical guide for staff and plays a pivotal role in the successful execution of events by providing hands-on support and training in the use of audio and visual technologies.

This specialist handles the logistics of A/V equipment, assuring that all devices such as microphones, projectors, screens, and TVs are properly set up, maintained, and functioning optimally. The role includes the delivery, installation, operation, and retrieval of these devices in adherence to the daily schedules of meetings and firm events. In addition, the specialist works closely with employees at various levels, offering individual guidance on equipment setup and operation, ensuring presentations run smoothly with proper sound checks and stage management.

The Service Desk A/V Specialist also collaborates with third-party AV vendors and internal Facilities staff, coordinating room setups and addressing lighting and other technical requests related to events. The role requires the ability to plan events with meticulous attention to logistical, financial, and timing constraints while anticipating potential technical issues or contingencies that may arise. They are expected to maintain an inventory of A/V equipment, monitor for repairs and replacements, and suggest improvements for better customer experiences.

Furthermore, this position is essential in troubleshooting connectivity and equipment issues, offering support for video, audio, and web conferencing technologies, including platforms like WebEx, BlueJeans, Zoom, and MS Teams. The specialist is also responsible for training and supporting internal IT staff, contributing to the implementation of new AV technologies, and ensuring compliance with firm standards on event days.

This is an in-office role, but depending on tenure and performance, there is potential participation in a hybrid work-from-home program. Fisher Investments offers a competitive environment rich with employee benefits such as fully paid medical, dental and vision premiums, a generous 401(k) match, paid time off, and family support programs. The organization values diversity and equal opportunity, making it an ideal workplace for individuals seeking to advance their career in IT support and AV coordination within a supportive and dynamic corporate setting.