Service Desk A/V Specialist

Fisher Investments is a renowned independent investment advisory firm dedicated to enhancing the investment experience for clients worldwide. Known for its strong commitment to personalized client service and innovative financial strategies, Fisher Investments has earned a reputation as a great place to work, backed by its Great Place to Work Certification. The company operates with an inclusive culture emphasizing continuous learning, professional development, and employee well-being. With a diverse workforce and a global presence, Fisher Investments remains focused on empowering its team members to excel in their roles while fostering a supportive and collaborative environment.

The Service Desk A/V Specialist at Fisher Investments plays a vital role in ensuring seamless audio and visual technology operations throughout all company locations. This full-time, in-office position requires a highly skilled individual who can provide comprehensive A/V coordination and support for firm events, meetings, and day-to-day conference room needs. The specialist is responsible for managing and maintaining all A/V equipment such as microphones, projectors, screens, TVs, and related technology hardware. An essential part of their role includes collaborating closely with employees across various levels, offering expert instruction on equipment setup and ensuring flawless operation during presentations and events.

This role demands excellent troubleshooting abilities to handle Tier 1 support issues, manage vendor relationships effectively, and perform the regular maintenance and testing of audio/visual systems. The Service Desk A/V Specialist also supports video, audio, and web conferencing technologies, including WebEx, BlueJeans, Zoom, and Microsoft Teams, providing backup assistance to IT staff when needed. In addition to technical expertise, the position requires strong event coordination skills—planning event logistics, anticipating potential challenges, and ensuring the best customer experience possible.

The Service Desk A/V Specialist is also expected to assist in administrative and operational functions delegated by the Service Desk Manager to support the overall goals of the IT Service Desk. The role combines technical acumen, customer service orientation, and organizational skills to manage all facets of event technology and meet the evolving needs of the firm’s employees and guests.

Fisher Investments values its team members by offering excellent benefits, including fully paid medical, dental, and vision coverage for employees and their qualifying dependents, a 50% 401(k) match up to the IRS maximum, generous paid time off and holidays, and family support programs such as paid primary caregiver leave and fertility assistance. Employees in this position may also be eligible to participate in a hybrid work-from-home program depending on performance and role requirements.

Joining Fisher Investments as a Service Desk A/V Specialist means becoming part of a mission-driven company focused on improving the investment universe. The role offers opportunities to grow professionally within an inclusive and supportive workplace while applying your passion for technology and event management to create exceptional experiences for colleagues and clients alike.