Service Assistant

Cooper's Hawk is a distinctive hospitality company known for its Napa-style tasting rooms paired with wine-inspired retail offerings, full-service restaurants, bars, and private event spaces. Established in 2005, the company merges a passion for premium wines with exceptional dining experiences that are both modern and casual. Featuring a scratch-kitchen menu designed to perfectly complement their award-winning wines, Cooper's Hawk goes beyond typical restaurant fare by providing curated dining and travel experiences exclusively available to members of one of the largest wine clubs in the world. In addition to the Napa Valley-inspired venues, Cooper's Hawk has expanded its portfolio to include Piccolo Buco, which brings the vibrant and authentic flavors of Roman cuisine to guests. As a lifestyle brand that combines fine wines, excellent food, and memorable hospitality, Cooper's Hawk is dedicated to creating unique and elevated moments for guests and Wine Club members alike.

At Cooper's Hawk, the role of the Service Assistant is crucial in delivering their signature 'Uncompromising Hospitality.' Service Assistants are the behind-the-scenes champions who ensure the smooth operation of the dining room, helping create enjoyable and memorable experiences for every guest. This position involves preparing and maintaining the dining space, supporting seamless service operations, and collaborating closely with servers, food runners, and management. Service Assistants start each shift by preparing their stations with company checklists and ensuring all tableware, dishes, and supplies are well-stocked. They are responsible for keeping the dining areas clean, organized, and guest-ready, quickly resetting tables to welcome incoming guests without delay.

Effective communication and teamwork are fundamental qualities for success in this role. Service Assistants must stay in sync with their coworkers to maintain a steady service flow, especially during busy periods. They assist with food running, carryout orders, and any additional tasks that support the team’s goals. The position requires a genuine and warm approach to guests, including greeting them with friendliness, answering questions about food, wine, and facilities, and going beyond expectations to add thoughtful touches that enhance the dining experience. Service Assistants contribute directly to the comfortable, welcoming, and polished atmosphere that defines Cooper's Hawk.

This role demands energy, positivity, and a love for hospitality, along with the ability to multitask efficiently in a fast-paced environment. Candidates must be able to lift up to 40 pounds, stand for extended periods, and have open availability including weekends and holidays. The company fosters professional growth by offering a Career Growth Flight Plan and provides ongoing wine and culinary education to enhance skills and knowledge. Cooper's Hawk offers competitive employee benefits including medical, dental, vision, telehealth services, 401k with company match, paid time off, flexible schedules, discounts on dining and retail wine purchases, wellness and mental health support, and regular wine tastings. Candidates must be at least 18 years old and able to read, write, and understand English. Cooper's Hawk is an equal opportunity employer committed to inclusive hiring practices and providing reasonable accommodations throughout the employment process. This comprehensive, rewarding role is ideal for individuals passionate about delivering exceptional hospitality and growing in their careers within a unique and vibrant lifestyle brand.