Service Assistant

Chicago, IL, USA|

Job Overview

Employment Type

Hourly

Compensation

Hourly

Range $15.00 - $17.50

Work Schedule

Flexible

Benefits

50 percent dining and carryout discount

40 percent retail wine discount

20 percent discount on retail and private events

Medical

Dental

Vision

telehealth

401K with company match

Paid Time Off

flexible schedules

early pay access

Wellness and mental health support

Wine and Culinary Education

Career Growth Flight Plan

Team member rewards milestone recognition and referral bonuses

Job Description

Cooper's Hawk is a distinguished lifestyle brand that masterfully combines a Napa-style tasting room with wine-inspired retail offerings, a full-service restaurant, bar, and private event space. Established in 2005, the company brings a modern-yet-casual dining experience to guests, emphasizing scratch-kitchen menu items thoughtfully crafted to complement their award-winning wines. Known for hosting perhaps the largest wine club in the world, Cooper's Hawk offers exclusive membership benefits that extend beyond just wine, including curated dining and travel experiences. Recently, they have expanded their culinary footprint with Piccolo Buco by Cooper's Hawk, introducing vibrant Roman flavors to their diverse portfolio, constantly innovating and enhancing their lifestyle brand.

The Service Assistant role at Cooper's Hawk is pivotal in ensuring seamless dining operations and enriching the guest experience with Uncompromising Hospitality. As the behind-the-scenes champions, Service Assistants maintain dining areas in pristine condition, support the serving team with essential supplies, and actively participate in food running and carryout order management. This hourly position offers competitive pay ranging between $15.00 and $17.50, commensurate with skills, qualifications, and experience, along with valuable benefits such as discounts on dining and retail wine, health coverage, paid time off, and professional growth opportunities. Service Assistants are tasked with a variety of responsibilities: preparing service stations, restocking supplies, and collaborating efficiently with servers and managers to maintain a flawless service flow. They are expected to embody a positive, energetic, and team-oriented approach while being attentive to guests’ needs, all while performing physically demanding tasks such as standing for extended periods and lifting up to 40 pounds. The role offers a unique opportunity for those passionate about hospitality and wine culture to grow within a company that values its employees and fosters continuous development through education, wellness support, and milestone recognition programs.

Job Requirements

at least 18 years of age
energy and positivity with a love for hospitality
ability to multitask in a fast-paced environment
comfortable lifting up to 40 pounds and standing for extended periods
open availability including weekends and holidays
a team mindset and willingness to communicate clearly
ability to read, write and understand English

Job Qualifications

at least 18 years of age
energy and positivity with a love for hospitality
ability to multitask in a fast-paced environment
comfortable lifting up to 40 pounds and standing for extended periods
open availability including weekends and holidays
a team mindset and willingness to communicate clearly
ability to read, write and understand English

Job Duties

start every shift with a positive attitude and prepare your station using company checklists
stay stocked on tableware dishes and supplies to keep the service flowing
follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
keep the dining room and work areas clean organized and guest ready
restock and reset tables quickly so guests are welcomed without delay
communicate with servers, food runners and managers to keep service running seamlessly
help with food running and carryout orders to support the team whenever needed