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Server - LobbiBar - Full Time

Job Overview

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Employment Type

Full-time
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Complimentary hotel room nights at Hyatt hotels worldwide
Unlimited colleague and friends and family discounted room rates at Hyatt hotels worldwide
Bereavement and jury duty pay
Vacation leave
sick leave
new child leave
Medical insurance
Dental Insurance
Vision Insurance
Discounted prescriptions
Life insurance
Disability insurance
Flexible spending account
Retirement savings plan (401K) with employer match
Employee stock purchase plan
Complimentary employee meals
Direct Deposit
Competitive wages

Job Description

Hyatt Regency Houston-Downtown is part of the globally renowned Hyatt Hotels Corporation, a leading hospitality company recognized for its commitment to guest satisfaction and employee excellence. Hyatt has consistently been named one of the "100 Best Companies to Work For" by Fortune and Great Place To Work, an honor it has maintained for 12 consecutive years, highlighting its dedication to creating a welcoming and supportive workplace culture. The Hyatt Regency Houston-Downtown is situated in the heart of Houston, TX, and offers guests a luxurious and comfortable experience with exceptional services and amenities. As a full-service hotel, it caters to both business and leisure travelers seeking refined accommodations and top-tier hospitality services. The hotel is known for its stylish design, modern facilities, and prime location that offers easy access to Houston's cultural and business centers. This position is a full-time role with competitive wages, designed for individuals looking to grow their careers in the hospitality industry while working in a prestigious setting.

The Cocktail/Beverage Server at Hyatt Regency Houston-Downtown plays a crucial role in elevating the guest experience by providing attentive, friendly, and efficient beverage service in the hotel’s LobbiBar. The position requires a blend of excellent customer service skills and a strong knowledge of cocktails, wines, beers, and other beverages. This role is perfect for those passionate about hospitality and eager to engage with guests in a dynamic, fast-paced environment. Responsibilities include warmly greeting guests, guiding them through beverage selections, accurately taking and delivering drink orders, maintaining a clean and organized bar environment, and upholding safety standards related to alcohol service. Successful cocktail servers at Hyatt combine their knowledge of beverage offerings with personal style and engaging communication to create memorable and enjoyable visits for all guests. Working collaboratively with bartenders and team members, servers ensure seamless operations and high customer satisfaction. Hyatt also offers its employees an extensive benefits package that supports both career growth and personal well-being, including retirement plans, insurance options, paid leave, and exclusive discounts at Hyatt properties worldwide. This role is ideal for candidates committed to hospitality excellence and eager to contribute to the designated standards of one of the world's leading hospitality brands.

Job Requirements

  • TABC and Texas Food Handler Certification required
  • Previous experience in a high-volume bar or lounge setting preferred
  • Strong interpersonal and communication skills
  • Ability to work a flexible schedule including evenings, weekends and holidays
  • Ability to lift moderate weight, up to 35 lbs
  • Ability to stand and/or walk for long periods for entirety of shift
  • A true desire to satisfy the needs of others in a fast-paced environment

Job Qualifications

  • A true desire to satisfy the needs of others in a fast-paced environment
  • Strong interpersonal and communication skills
  • Ability to work a flexible schedule including evenings, weekends and holidays
  • TABC and Texas Food Handler Certification required
  • Previous experience in a high-volume bar or lounge setting preferred
  • Knowledge of spirits, wine, beer, and craft cocktails is a plus
  • Enthusiasm for hospitality and guest service
  • Ability to lift moderate weight, up to 35 lbs
  • Ability to stand and/or walk for long periods for entirety of shift

Job Duties

  • Greet guests warmly and build rapport through genuine, casual conversation
  • Guide guests through cocktail and beverage selections with confident knowledge and thoughtful recommendations
  • Accurately take beverage orders and enter them into the POS system
  • Ensure timely delivery of all drinks
  • Present beverages in an appealing, professional manner, maintaining high standards of cleanliness and presentation
  • Monitor guest satisfaction and anticipate needs throughout their visit
  • Maintain a clean, organized, and inviting bar lounge environment
  • Collaborate with bartenders and team members to ensure seamless service
  • Uphold all safety and responsible alcohol service protocols

Job Criteria

Experience

Mid Level (3-7 years)


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