Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Career Development
Education
growth opportunities
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Medical Reimbursement Plan
Employee assistance program
Discounted employee shift meals
Employee food and beverage discount
Referral Bonus Program
Sales competitions and rewards
Job Description
JOEY Restaurants is a well-established and iconic restaurant group dedicated to delivering the ultimate dining experience. Since its founding in 1992, JOEY has grown into a renowned multi-concept brand with over 50 locations spread throughout Canada and the United States. The company prides itself on craftsmanship, creativity, and a passion for hospitality with menu offerings that are locally and globally inspired and crafted by award-winning chefs. JOEY operates in modern, warm, and lively environments where guests come to enjoy exceptional food and exemplary service. The group's culture is deeply rooted in People Development, strongly focusing on training, educating, and empowering their team members to reach their full potential. At JOEY, the team is viewed as their biggest investment and greatest return — essential in creating memorable, unique guest experiences that keep patrons returning.
The Server role at JOEY Restaurants is both dynamic and rewarding, designed for individuals who possess a genuine passion for hospitality, a strong sense of teamwork, and thrive in fast-paced, performance-driven settings. As a Server, you will be the face of the restaurant, anticipating guest needs and delivering warm, attentive service that exceeds expectations. Your responsibilities will include providing guests with detailed knowledge of the menu, offering thoughtful recommendations, and ensuring accuracy in order taking and delivery. You will play a crucial role in maintaining the flow of service, promptly handling any service issues or guest complaints with professionalism and empathy. The Server embodies JOEY’s commitment to hospitality by ensuring every guest experiences what the company calls "Iconic Hospitality."
In this role, you will work closely with a team of passionate hospitality professionals who value integrity, growth, and quality. JOEY encourages its employees to be natural problem solvers, to maintain professionalism at all times, and to take pride in their appearance and conduct. The company is welcoming to candidates with a minimum of 1-3 years of customer service experience but also values high-potential individuals who are eager to learn and grow within the organization. The work environment requires physical stamina, including the ability to stand and walk for extended periods and lift up to 50 pounds. Employment with JOEY Restaurants includes opportunities for career development, education, and growth with a competitive benefits package that supports employees’ well-being.
Benefits include medical, dental, vision, and life insurance coverage, employee assistance programs, and attractive employee discounts on meals and beverages. Furthermore, JOEY offers a referral bonus program and sales competitions with rewards to recognize and motivate its team members. The company embraces diversity and equal employment opportunities for all qualified individuals and is committed to reasonable accommodations for applicants. Joining JOEY Restaurants means becoming a part of a team dedicated not only to great food and excellent service but also to the potential and development of its people. This position represents a fantastic opportunity for those passionate about hospitality and seeking a challenging yet supportive and inclusive workplace where genuine warmth and care are always on the table.
The Server role at JOEY Restaurants is both dynamic and rewarding, designed for individuals who possess a genuine passion for hospitality, a strong sense of teamwork, and thrive in fast-paced, performance-driven settings. As a Server, you will be the face of the restaurant, anticipating guest needs and delivering warm, attentive service that exceeds expectations. Your responsibilities will include providing guests with detailed knowledge of the menu, offering thoughtful recommendations, and ensuring accuracy in order taking and delivery. You will play a crucial role in maintaining the flow of service, promptly handling any service issues or guest complaints with professionalism and empathy. The Server embodies JOEY’s commitment to hospitality by ensuring every guest experiences what the company calls "Iconic Hospitality."
In this role, you will work closely with a team of passionate hospitality professionals who value integrity, growth, and quality. JOEY encourages its employees to be natural problem solvers, to maintain professionalism at all times, and to take pride in their appearance and conduct. The company is welcoming to candidates with a minimum of 1-3 years of customer service experience but also values high-potential individuals who are eager to learn and grow within the organization. The work environment requires physical stamina, including the ability to stand and walk for extended periods and lift up to 50 pounds. Employment with JOEY Restaurants includes opportunities for career development, education, and growth with a competitive benefits package that supports employees’ well-being.
Benefits include medical, dental, vision, and life insurance coverage, employee assistance programs, and attractive employee discounts on meals and beverages. Furthermore, JOEY offers a referral bonus program and sales competitions with rewards to recognize and motivate its team members. The company embraces diversity and equal employment opportunities for all qualified individuals and is committed to reasonable accommodations for applicants. Joining JOEY Restaurants means becoming a part of a team dedicated not only to great food and excellent service but also to the potential and development of its people. This position represents a fantastic opportunity for those passionate about hospitality and seeking a challenging yet supportive and inclusive workplace where genuine warmth and care are always on the table.
Job Requirements
- 1-3 years customer service experience
- Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits
- Possess a passion for hospitality
- Thrive in a dynamic, fast-paced work environment
- Be able to walk and stand for prolonged periods
- Frequent bending, reaching, and stretching
- Perform repetitive manual tasks
- Lift and carry up to 50 lbs
Job Qualifications
- 1-3 years customer service experience
- Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits
- Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences
- Thrive in a dynamic, fast-paced work environment
- Successful employees are genuine, warm, and caring
- Value honesty and conduct themselves with integrity
- Comfortable providing and receiving feedback for personal growth and performance excellence
- Natural problem solver with a desire to positively impact team execution
- Passionate about quality and professionalism
- Possess exceptional relationship building and communication skills
- Encourage healthy and supportive competition within their team
- Exude confidence, humility, and respect
- Take pride in presenting a professional appearance and demeanor
Job Duties
- Provide guests with friendly and attentive service throughout their dining experience
- Assist guests with navigating our menu options and recommend food and beverages based on likes, dislikes, and dietary needs
- Ensure timely and accurate input of orders in the point-of-sale system
- Monitor and assist with the delivery of guest beverage and food orders
- Prepare final guest checks in a timely manner and run payments safely and securely
- Resolve service issues and guest complaints with urgency, poise, and good judgment
- Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law
- Follow all food and alcohol service and handling safety precautions and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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