Server - Hiring Immediately

Parma, OH, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Medical insurance

prescription insurance

Dental Insurance

Vision Insurance

flexible spending accounts

health savings accounts

Employee Assistance Programs

life and disability benefits

401(k) with Company Match

Pay Access Prior to Pay Day

Discounts on dining

Carryout discounts

Retail Discounts

Wine discounts

Paid Time Off

Car Rental Discounts

Job Description

Cooper's Hawk Winery & Restaurants is a distinguished upscale casual dining establishment and winery that prides itself on delivering exceptional guest experiences. As a growing company, Cooper's Hawk combines delectable cuisine with an extensive selection of handcrafted wines, offering guests a unique dining and wine tasting adventure. With a strong commitment to quality and guest satisfaction, Cooper's Hawk is known for its welcoming atmosphere, knowledgeable staff, and dedication to building a community around its Wine Club membership program. The company emphasizes a collaborative team environment where employees are valued and supported in their professional growth and personal well-being. Cooper's Hawk offers comprehensive benefits and a flexible working environment aimed at creating a rewarding experience for its team members.

The Server role at Cooper's Hawk is pivotal in ensuring that every guest leaves with a memorable and positive impression of the brand. This position requires a hospitality-focused individual who is passionate about food, wine, and delivering exceptional customer service. Servers at Cooper's Hawk are responsible not only for taking orders and serving food and beverages but also for educating guests about the restaurant's menu, wines, and the exclusive Wine Club. A key aspect of the role is actively promoting the Wine Club, inviting guests to join and participate in a community that celebrates wine and fine dining. The Server works closely with other team members, including bartenders, hosts, and food runners, to provide seamless and attentive service from greeting to farewell. This role demands a combination of great communication skills, teamwork, product knowledge, and the ability to thrive in a fast-paced, upscale environment.

Employment at Cooper's Hawk as a Server supports both full-time and part-time opportunities, with competitive pay rates complemented by tips. The company provides an extensive benefits package that includes medical, prescription, dental, and vision insurance, flexible spending accounts, health savings accounts, and employee assistance programs. Furthermore, the role offers access to a 401(k) plan with company matching, paid time off, flexible scheduling, and exclusive discounts on dining, retail wine purchases, carryout, and car rentals. This position is ideal for those who value a dynamic work environment, excellent compensation, and the potential for career development within a respected hospitality brand.

Job Requirements

Must represent Cooper's Hawk values
must be at least 21 years of age
a minimum of 6 months of server experience required
experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
must be comfortable actively educating guests on the Wine Club membership program and inviting them to join
a hospitality-focused individual with a passion and knowledge for guest service, food and wine
an individual who thrives in a team-based environment
experience using Micros or similar POS systems
must be able to read, write and understand English
ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
ability to work flexible shifts and schedules, inclusive of weekends and some holidays
ability to stand and walk up to 10 hours per shift
ability to lift and carry up to 40 pounds
ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation

Job Qualifications

Must represent Cooper's Hawk values
must be at least 21 years of age
a minimum of 6 months of server experience required
experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
must be comfortable actively educating guests on the Wine Club membership program and inviting them to join
a hospitality-focused individual with a passion and knowledge for guest service, food and wine
an individual who thrives in a team-based environment
experience using Micros or similar POS systems
must be able to read, write and understand English
ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
ability to work flexible shifts and schedules, inclusive of weekends and some holidays

Job Duties

Greet all guests with hospitality and engage and answer questions about food, wine, and facilities in a friendly, helpful manner
maintain full knowledge of Cooper's Hawk food, drink, wine menus and steps of service
actively educate guests on the Cooper's Hawk Wine Club and its offerings and rewards and invite them to participate in the Club with the goal of expanding membership base
actively communicate with bartenders, hosts and food runners to ensure delivering a memorable guest experience
maintain an awareness of and have a basic understanding of the host and service assistant positions and support when needed
pick up and deliver food orders to the table in a timely manner
serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
maintain awareness and basic knowledge of tasting room functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting
maintain a safe, sanitary, organized, and stocked work area
handle cash and utilize the MICROS system according to company standards
follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
perform other duties as assigned