Server Assistant

Newark, NJ, USA|

Job Overview

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and Development

team environment

meal benefits

Job Description

The hiring establishment is a well-known hospitality business focused on providing exceptional dining experiences to its guests. Recognized for its commitment to quality service and customer satisfaction, the company operates in the restaurant industry, delivering a warm and inviting atmosphere for patrons of all ages. This restaurant values the role of teamwork and professionalism, ensuring every guest feels welcomed from the moment they enter until they leave. The environment is fast-paced and energetic, ideal for individuals who are enthusiastic about hospitality and eager to build a career in the service sector. The Server Assistant is an integral part of the front-of-house team, contributing significantly to the overall guest experience by facilitating smooth operations and enhancing customer satisfaction. This entry-level, full-time position offers flexible scheduling options including nights, weekends, and holidays, reflecting the dynamic nature of the restaurant industry. While no previous experience is required, the company seeks candidates who are friendly, attentive, and capable of managing multiple tasks efficiently in a bustling setting. Compensation is competitive and designed to attract motivated individuals seeking to develop their skills in hospitality.

The role of the Server Assistant involves a variety of customer service and operational duties aimed at ensuring guests receive timely and polite assistance throughout their visit. Utilizing a Table Management System (TMS), the Server Assistant handles guest seating, waitlist management, and reservation tracking to optimize table turnover and minimize wait times. Beyond seating guests, the Server Assistant supports the service team by delivering food and beverages, pre-bussing tables, providing refills, and managing takeout orders. Maintaining a clean and organized server stand and lobby area is also part of the responsibilities, ensuring a pleasant environment as guests arrive and depart. Effective communication is essential, as the Server Assistant must engage warmly with guests, inform them about promotions and menu items, handle inquiries courteously, and resolve concerns either personally or by involving management. Physical stamina is important since the role requires standing, walking, and occasionally lifting items up to 50 pounds for extended periods, often in varying temperature conditions. This position is ideal for candidates who enjoy interacting with people, thrive in a team-centered atmosphere, and are committed to delivering excellent service in a fast-paced hospitality environment.

Job Requirements

Must be at least 16 years of age
Ability to understand and provide friendly guest service
Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
Ability to operate a computer, calculator, phone and other office equipment
Attention to details with good organizational and efficient time management skills
Consistent professional attitude and behavior with effective listening and communication skills
Ability to work flexible schedules including nights, weekends, and holidays
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Qualifications

Must be at least 16 years of age
No prior work experience required
Ability to understand and provide friendly guest service
Ability to understand and comply with proper food handling and serving techniques and with federal, state and local serving regulations
Ability to process cash handling, credit card and room charge transactions in compliance with policies and procedures
Ability to operate a computer, calculator, phone and other office equipment
Attention to details with good organizational and efficient time management skills
Consistent professional attitude and behavior with effective listening and communication skills
Ability to work flexible schedules including nights, weekends, and holidays
Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient

Job Duties

Adhere to proper procedures for utilizing the TMS system to control the flow of guest seating
Utilizes the Wait and Reservation Lists in the TMS system
Maintain a welcoming and friendly attitude, while contributing to a teamwork-based work environment
Enthusiastically greet guests and assign to table using TMS
politely notify guests, managing expectations, if there is a wait
Inform guests of current features and promotions, answers questions and offer menu suggestions
Address guest concerns and informs Manager
Supports and assists team members by delivering food and beverages, pre-bussing and providing refills when possible
Set-up, maintain and operate the server assistant stand and front lobby area ensuring a clean and orderly area
Answer the phone and assist with answering guests' questions in a friendly, courteous manner
Deliver the correct drinks and food to the guest, when needed
Practice safe food handling and cleanliness standards at all times
Bag and manage takeout orders, check order for accuracy
Ensure each guest receives a friendly farewell and solicit feedback about the quality of service
Observe tables and keep track of clean, dirty, and unoccupied tables
clean dirty tables as needed
Accommodate guests’ needs and requests such as refilling beverages, providing silverware, etc.
Clean and sweep around tables as needed
Other responsibilities as assigned