Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $10.25 - $17.25
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Work Schedule

Flexible
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Benefits

competitive pay
flexible scheduling
Paid on the job training
Opportunities for advancement
Discounted meals
Employee Referral Program
Exclusive team member discounts
401(k) retirement plan
Medical insurance
Dental Insurance
Vision Insurance
Paid sick leave

Job Description

P.F. Chang's is a globally recognized and innovative restaurant chain, known for its bold take on traditional Asian cuisine and its commitment to delivering a memorable dining experience to every guest. Established in 1993, P.F. Chang's has grown to become a leader in the casual dining industry, blending contemporary flavors with classic recipes to create diverse menus that cater to a wide range of tastes. With its scratch kitchen philosophy, the company prides itself on using fresh ingredients and preparing meals from scratch to ensure exceptional quality and flavor. Beyond just food, P.F. Chang's invests heavily in creating a welcoming atmosphere and exceptional service to differentiate its brand and maintain strong customer loyalty.

At P.F. Chang's, the culture revolves around passion for food, family, and celebration of life, which reflects in its mission to provide much more than just a meal but a meaningful experience. The company supports its team members with competitive pay, flexible scheduling, and comprehensive training programs that set them up for success and continuous growth within the restaurant. There is a strong emphasis on internal promotion, providing numerous opportunities for team members to advance their careers in a dynamic and fast-paced environment.

The role of a Server/Waitress/Waiter at P.F. Chang's is a pivotal position that provides direct interaction with guests, ensuring an extraordinary hospitality experience. Servers are considered core team members who embody the company's values by delivering personalized and attentive service that anticipates and exceeds guests' expectations. This role requires an in-depth understanding of the restaurant's menu, including ingredients, preparation styles, and potential allergens, to effectively guide patron choices and answer any questions with confidence.

Servers take full ownership of the dining experience, from welcoming guests and guiding them through the menu to accurately taking and serving food and beverage orders and managing payment processes efficiently. Familiarity with the restaurant layout and seating arrangements, along with excellent multitasking abilities, are essential to ensure smooth service flow and timely delivery of food and drinks. Additionally, the role demands adherence to strict sanitation standards and safety protocols to maintain a clean, safe, and pleasant dining environment.

P.F. Chang’s offers both full-time and part-time employment for this position, appealing to a wide range of job seekers including those new to the hospitality industry, seasoned professionals, and individuals seeking flexible work hours. Compensation starts at $5.50 per hour plus tips, reflecting the company’s transparent and competitive pay structure based on experience and performance.

Team members receive a robust benefits package that includes paid on-the-job training, employee referral programs, and exclusive team discounts that enhance job satisfaction. Also, most locations are closed on Thanksgiving and Christmas, demonstrating respect for work-life balance and family time. Qualifying employees have access to 401(k) retirement plans, medical, dental, and vision benefits tied to hours worked, and paid sick leave where applicable, promoting overall well-being and financial security.

Overall, working as a Server at P.F. Chang’s offers a rewarding opportunity to be part of a forward-thinking company that values hospitality, teamwork, and professional growth.

Job Requirements

  • Previous experience is not required – we will train you!
  • Excellent customer service skills and etiquette
  • Ability to execute proper sanitation practices and safety procedures
  • Must meet state minimum age for serving alcoholic beverages
  • Have a current Food Handler’s Card where applicable, or we will help you obtain
  • Ability to multi-task in a fast-paced, team-work environment

Job Qualifications

  • Excellent customer service skills and etiquette
  • Ability to execute proper sanitation practices and safety procedures
  • Must meet state minimum age for serving alcoholic beverages
  • Possess or be willing to obtain a current Food Handler’s Card where applicable
  • Ability to multi-task in a fast-paced, team-work environment
  • Good communication and interpersonal skills
  • Willingness to learn and adapt

Job Duties

  • Delivers amazing hospitality experience to guests anticipating, delivering, and exceeding guests’ expectations
  • Understands the restaurant menu to engage guests on choosing menu items and able to answer guest’s questions
  • Guides guests through their dining experience while taking, placing, and serving food and beverage orders, as well as processing payments
  • Understands restaurant seating layout, how tables are divided into server areas, and how to deliver food within the restaurant
  • Executes proper sanitation practices and safety procedures
  • Maintains excellent customer service etiquette
  • Collaborates effectively with kitchen and bar staff to ensure timely delivery of orders

Job Criteria

Experience

No experience required


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