Job Overview
Benefits
Health Insurance
Paid Time Off
Employee Discounts
flexible scheduling
team environment
Job Description
Black Bear Diner Hayward is part of the well-known Black Bear Diner restaurant chain, which prides itself on providing a warm, welcoming, and family-oriented dining experience. The diner is a popular destination for guests seeking hearty, home-style meals made from scratch using traditional recipes and quality ingredients. Black Bear Diner emphasizes a friendly atmosphere where guests feel comfortable and valued, making it a staple in the community for breakfast, lunch, and dinner. The restaurant is committed to maintaining high standards of customer service, cleanliness, and food quality, ensuring every meal leaves guests satisfied and eager to return.
The Server role at Black Bear Diner Hayward is essential in creating a memorable and positive dining experience for all guests. This position requires a professional, friendly, and attentive individual who can greet guests warmly, take and serve orders accurately, and ensure guests feel taken care of throughout their meal. The server is the face of the restaurant, responsible for maintaining a neat appearance, wearing the designated uniform, and exemplifying the company's commitment to hospitality. Timeliness and communication are crucial in this role, as the server must approach guests promptly after they are seated, offer beverages and specials, and provide updates on any kitchen delays.
Additionally, the server works closely with the kitchen staff and management to ensure all orders are correct and modifications are properly communicated. They must maintain a clean and organized workspace and adhere to all health and safety policies, including having a current Food Handlers Certification. The role also requires being a team player who supports the restaurant beyond their immediate work station and helps keep the dining area presentable. Servers are expected to be able to stand and walk for extended periods, carry and lift trays and dishes, and use point-of-sale systems efficiently.
This full-time position offers the opportunity to work in a dynamic and supportive environment focused on delivering excellent dining experiences. Black Bear Diner Hayward values punctuality, professionalism, and a positive attitude, all of which are integral to the success of their team and overall guest satisfaction. While the salary details are not explicitly stated, the role may include overtime work when needed, reflecting the busy and customer-focused nature of the restaurant business. Joining Black Bear Diner as a server means becoming part of a dedicated team committed to exceptional service and a welcoming atmosphere for every guest.
The Server role at Black Bear Diner Hayward is essential in creating a memorable and positive dining experience for all guests. This position requires a professional, friendly, and attentive individual who can greet guests warmly, take and serve orders accurately, and ensure guests feel taken care of throughout their meal. The server is the face of the restaurant, responsible for maintaining a neat appearance, wearing the designated uniform, and exemplifying the company's commitment to hospitality. Timeliness and communication are crucial in this role, as the server must approach guests promptly after they are seated, offer beverages and specials, and provide updates on any kitchen delays.
Additionally, the server works closely with the kitchen staff and management to ensure all orders are correct and modifications are properly communicated. They must maintain a clean and organized workspace and adhere to all health and safety policies, including having a current Food Handlers Certification. The role also requires being a team player who supports the restaurant beyond their immediate work station and helps keep the dining area presentable. Servers are expected to be able to stand and walk for extended periods, carry and lift trays and dishes, and use point-of-sale systems efficiently.
This full-time position offers the opportunity to work in a dynamic and supportive environment focused on delivering excellent dining experiences. Black Bear Diner Hayward values punctuality, professionalism, and a positive attitude, all of which are integral to the success of their team and overall guest satisfaction. While the salary details are not explicitly stated, the role may include overtime work when needed, reflecting the busy and customer-focused nature of the restaurant business. Joining Black Bear Diner as a server means becoming part of a dedicated team committed to exceptional service and a welcoming atmosphere for every guest.
Job Requirements
- Be punctual to begin work
- Wear proper uniform including black slacks, Black Bear Diner shirt, suspenders, apron, and name badge
- Maintain neat and clean appearance at all times
- Greet and approach guests within two minutes after seating
- Offer beverages and specials per meal period
- Take and repeat food orders accurately and communicate out-of-stock items
- Enter orders into POS with modifications
- Communicate special requests with kitchen expeditor or manager
- Check back with guests for beverage refills and inform on delays
- Maintain positive and cheerful attitude
- Keep workstations and dining area clean
- Report equipment or supply issues promptly
- Take breaks on time and return promptly
- Work overtime as needed
- Verify guest checks before presenting
- Obtain manager approval for voids, wrong orders, or comps
- Be a team player and take ownership of the restaurant
- Food servers must have current Food Handlers Certification
- Restock condiments and complete all side work before shift end
- Stand and walk for long periods
- Carry trays up to nine pounds continuously
- Lift up to 25 pounds
- Write orders and operate POS system requiring repetitive motion
- Maintain courteous and cheerful disposition at all times
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in a restaurant or customer service role is beneficial
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Knowledge of food safety practices and current Food Handlers Certification
- Familiarity with POS systems is a plus
- Strong team orientation and customer service focus
- Ability to maintain a neat and clean appearance throughout shifts
Job Duties
- Greet all guests professionally and warmly
- Approach seated guests within two minutes and introduce yourself
- Offer beverages before taking food orders
- Announce daily specials during each meal period
- Take and repeat food orders accurately, communicate any out-of-stock items
- Enter orders into the POS system with all modifications
- Coordinate with kitchen staff for special requests or order changes
- Check on guests for beverage refills and communicate any delays
- Maintain cleanliness of work stations and dining areas
- Follow all restaurant policies including food safety and uniform requirements
- Report equipment failures or supply shortages to management
- Perform side work and restock condiments before shift end
- Ensure guest checks match orders and obtain manager approval for voids or comps
- Work overtime when required and be a cooperative team member
Job Location
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