Job Overview

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Compensation

Hourly
Range $16.00 - $19.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
meal discounts
401(k) retirement plan
Employee Development Programs
Paid holidays

Job Description

Black Bear Diner Vallejo is a well-established restaurant known for offering a warm, family-friendly dining experience with a focus on comfort food classics. Black Bear Diner prides itself on its inviting atmosphere, exceptional service, and quality meals that make each guest feel welcomed and valued. The diner has grown a strong reputation in Vallejo for its friendly staff, hearty menu options, and consistent attention to detail in customer care. As part of a larger chain, it embraces community values and fosters a team-oriented culture where employees support one another to create memorable guest experiences.

This role at Black Bear Diner Vallejo is for a dedicated server who will be responsible for delivering professional, friendly, and efficient service to guests before, during, and after meal periods. The ideal candidate will embody the spirit of the diner by greeting guests warmly, maintaining a neat and clean personal appearance, and offering attentive care throughout the dining experience. Servers will be expected to efficiently take and deliver orders, coordinate with kitchen staff for any special requests, and ensure guests' satisfaction by promptly responding to any needs or concerns. Additionally, this position requires adherence to restaurant policies and procedures, keeping work areas tidy, and actively participating as a team player.

The server role is crucial to maintaining high standards of customer service and operational excellence. Applicants must be punctual, well-groomed, and capable of handling the physical demands of the job, including standing for extended periods and lifting trays. Two years of prior server experience and current Food Handlers Certification are required to ensure competency and food safety standards. This employment opportunity at Black Bear Diner Vallejo offers the chance to work in a supportive environment that values professionalism, teamwork, and a positive attitude.

Job Requirements

  • Be punctual to begin work
  • Wear proper uniform including black slacks, Black Bear Diner shirt, suspenders, apron, and name badge
  • Maintain neat and clean appearance
  • Approach guests within two minutes of seating
  • Offer appropriate beverages per meal period
  • Announce specials and accurately take and confirm orders
  • Communicate kitchen delays and item shortages to guests
  • Maintain a cheerful and positive attitude
  • Keep work areas and dining room clean and organized
  • Report equipment failures and supply shortages immediately
  • Timely take breaks and return promptly
  • Work overtime if needed
  • Ensure guest checks are accurate
  • Obtain management approval for voids, comps, or order changes
  • Be a team player and participate in food runs
  • Communicate station transitions with management
  • Complete all side work before shift ends

Job Qualifications

  • Two years of server experience
  • Current Food Handlers Certification
  • Ability to stand and walk for prolonged periods
  • Strong communication and customer service skills
  • Ability to carry plates and trays weighing up to nine pounds continuously
  • Capability to lift up to twenty-five pounds
  • Familiarity with POS systems and order taking

Job Duties

  • Greet guests in a professional and friendly manner within two minutes of seating
  • Offer beverages to guests before taking food orders
  • Announce meal period specials and take accurate food orders
  • Communicate any menu item shortages or kitchen delays to guests
  • Confirm orders in the system (Aloha) with all modifications
  • Coordinate with kitchen staff for special requests or modifications
  • Maintain cleanliness and organization of workstations and dining areas

Job Criteria

Experience

Mid Level (3-7 years)


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