Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $10.50 - $17.50
Work Schedule
Flexible
Benefits
Incredible discounts
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
telemedicine
Wellness Program
Company Matching 401(k) Retirement Savings Plan
flexible savings accounts
Health savings account
Dependent Care Flexible Spending Account
Highly competitive pay
Team member incentives
Rewards
Pay Access before Pay Day
flexible schedules
Paid Time Off
Access to Team Member Relief Program
Employee assistance program
Mental health counseling
legal counseling
Financial counseling
insurance coverage
Pet insurance
Life insurance
auto insurance
Home/property insurance
Employee Discounts
Employee Referral Bonus Program
Wine education
Culinary education
Career Growth Flight Plan
Milestones Recognition Program
Job Description
Cooper's Hawk is a unique lifestyle brand that combines a Napa-style tasting room with wine-inspired retail, a full-service restaurant and bar, and private event spaces to create a modern-yet-casual dining experience. Established in 2005, Cooper's Hawk has developed one of the largest wine clubs in the world, offering members exclusive access to award-winning wines along with curated dining and travel experiences that embody the essence of Napa Valley. Located across various cities, Cooper's Hawk aims to bring a sophisticated yet approachable culinary and wine experience to its guests, blending hospitality with innovative service and a passion for wine and food pairing.
The role of a Server at Cooper's Hawk is crucial for delivering an exceptional guest experience by combining efficient, friendly service with in-depth knowledge of the menu, wines, and the Wine Club. As a team-based position, the Server works collaboratively with Bartenders, Hosts, and Food Runners to ensure guests receive a memorable and personalized dining experience. The Server is responsible not only for greeting and engaging guests with hospitality but also actively educating them on Cooper's Hawk menu items, wine selections, and the benefits of joining the esteemed Wine Club. This role is ideal for someone passionate about hospitality, food, and wine who enjoys sharing this enthusiasm with guests and is comfortable inviting them to become part of the Wine Club community.
This position offers flexible work schedules, including weekend and holiday shifts, and requires a candidate capable of standing and walking for up to 10 hours per shift as well as lifting up to 40 pounds. Beyond guest interaction, the Server is involved in the operational side of the restaurant, maintaining safety, sanitation, and organization in the work area, following checklists and procedures for smooth opening, mid-shift, or closing operations, and handling cash and POS transactions securely and accurately.
Cooper's Hawk values individuals who represent its core principles and thrive in a team-oriented environment. The establishment supports its team members with competitive pay, incentives, and generous benefits that contribute to both professional growth and personal well-being. Servers at Cooper's Hawk are encouraged to develop their knowledge through wine and culinary education and can advance their careers following a tailored career growth flight plan. This role offers more than just a job - it provides an opportunity to be part of a dynamic company dedicated to creating a lasting wine and dining experience that guests remember and want to repeat.
The role of a Server at Cooper's Hawk is crucial for delivering an exceptional guest experience by combining efficient, friendly service with in-depth knowledge of the menu, wines, and the Wine Club. As a team-based position, the Server works collaboratively with Bartenders, Hosts, and Food Runners to ensure guests receive a memorable and personalized dining experience. The Server is responsible not only for greeting and engaging guests with hospitality but also actively educating them on Cooper's Hawk menu items, wine selections, and the benefits of joining the esteemed Wine Club. This role is ideal for someone passionate about hospitality, food, and wine who enjoys sharing this enthusiasm with guests and is comfortable inviting them to become part of the Wine Club community.
This position offers flexible work schedules, including weekend and holiday shifts, and requires a candidate capable of standing and walking for up to 10 hours per shift as well as lifting up to 40 pounds. Beyond guest interaction, the Server is involved in the operational side of the restaurant, maintaining safety, sanitation, and organization in the work area, following checklists and procedures for smooth opening, mid-shift, or closing operations, and handling cash and POS transactions securely and accurately.
Cooper's Hawk values individuals who represent its core principles and thrive in a team-oriented environment. The establishment supports its team members with competitive pay, incentives, and generous benefits that contribute to both professional growth and personal well-being. Servers at Cooper's Hawk are encouraged to develop their knowledge through wine and culinary education and can advance their careers following a tailored career growth flight plan. This role offers more than just a job - it provides an opportunity to be part of a dynamic company dedicated to creating a lasting wine and dining experience that guests remember and want to repeat.
Job Requirements
- Must represent Cooper's Hawk values
- must be at least 21 years of age
- a minimum of 6 months of server experience required
- experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
- must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
- a hospitality-focused individual with a passion and knowledge for guest service, food and wine
- an individual who thrives in a team-based environment
- experience using POS systems
- must be able to read, write and understand English
- ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
- ability to work flexible shifts and schedules, inclusive of weekends and some holidays
- ability to stand and walk up to 10 hours per shift
- ability to lift and carry up to 40 pounds
- ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
Job Qualifications
- Must be at least 21 years of age
- a minimum of 6 months of server experience required
- experience in a full-service, upscale casual restaurant or an equivalent service environment preferred
- must be comfortable actively educating our guests on the Wine Club membership program and inviting them to join
- a hospitality-focused individual with a passion and knowledge for guest service, food and wine
- an individual who thrives in a team-based environment
- experience using POS systems
- must be able to read, write and understand English
- ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment
- ability to work flexible shifts and schedules, inclusive of weekends and some holidays
- ability to stand and walk up to 10 hours per shift
- ability to lift and carry up to 40 pounds
- ability to perform essential functions to Cooper's Hawk standards and with reasonable accommodation
Job Duties
- Greet all guests with hospitality
- engage and answer questions about food, wine, and facilities in a friendly, helpful manner
- maintain full knowledge of Cooper's Hawk food, drink, wine menus and steps of service
- actively educate guests on the Cooper's Hawk Wine Club and its offerings and rewards and invite them to participate in the club with the goal of expanding our membership base
- actively communicate with bartenders, hosts and food runners to ensure we are delivering a memorable guest experience
- maintain an awareness of, and have a basic understanding of, the host and service assistant positions and support when needed
- pick up and deliver food orders to the table in a timely manner
- serve alcoholic beverages in an appropriate manner consistent with company standards and legal guidelines
- maintain awareness and basic knowledge of tasting room functions and retail products as well as how tastings are conducted, their cost, and the wines featured on the current monthly tasting
- maintain a safe, sanitary, organized, and stocked work area
- handle cash and utilize the POS system according to company standards
- follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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