Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $16.57
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Tuition Reimbursement
Life insurance
wellness programs

Job Description

Marriott International is a globally renowned hospitality company known for delivering exceptional guest experiences through its vast portfolio of hotels and resorts. Among these, Sheraton Hotels & Resorts stands out as a historic and prestigious brand, dedicated to creating a welcoming environment for guests and associates alike since 1937. The Sheraton brand focuses on fostering a sense of belonging in over 400 communities worldwide, connecting guests through engaging experiences and thoughtful service. As part of Marriott International, Sheraton offers employees access to a wide range of career opportunities, professional growth, and comprehensive benefits designed to support well-being and work-life balance.

The Guest Service Expert position at Sheraton in Denver, Colorado, is a vital role within the Food and Beverage & Culinary category. This part-time, non-management role pays $16.57 per hour and is tip eligible, offering a dynamic and interactive work environment. The role requires availability on weekdays, weekends, and holidays. The primary focus of the Guest Service Expert is to create memorable dining experiences that go beyond just serving food and drinks. It involves taking initiative to provide a full spectrum of guest services, ensuring every interaction enhances the customer’s visit.

In this role, the Guest Service Expert is responsible for various duties including setting tables, communicating effectively with the kitchen staff, interacting and serving guests with professionalism, and maintaining cleanliness of work areas and supplies. This position demands physical activity such as standing, sitting, or walking for extended periods, maneuvering through potentially uneven or slippery surfaces, and handling objects up to 25 pounds independently or up to 50 pounds with assistance. Guests’ satisfaction and business success rely heavily on the Guest Service Expert’s attentiveness, professionalism, and ability to uphold the company’s quality standards and procedures.

Safety and professionalism are paramount; thus, all employees are expected to maintain proper personal appearance and uniform standards while adhering to all company policies. The position is ideal for individuals with a high school diploma or GED equivalent, and while less than one year of related work experience is preferred, it is not a strict requirement. No supervisory experience or certification is needed for this role, making it accessible for those new to the hospitality industry or those seeking part-time employment in a vibrant customer-focused environment.

Sheraton Hotels & Resorts and Marriott International champion diversity, equity, and inclusion by providing equal employment opportunities to all applicants regardless of disability, veteran status, or any other protected characteristics under applicable law. As a member of the Sheraton family, associates have the opportunity to belong to an inclusive global team where cultural diversity and unique experiences are valued and celebrated. Besides a competitive wage and tips, employees enjoy a range of benefits that foster personal and professional growth, well-being, and balance, although benefits may vary based on employment status and location.

Joining the Sheraton team means becoming part of a respected global community dedicated to being "The World's Gathering Place." This position offers an excellent opportunity for those enthusiastic about delivering outstanding guest experiences, working collaboratively with a diverse team, and growing within a world-class hospitality brand. If you are a motivated team player eager to contribute to creating superior dining experiences and advancing your career in the hospitality industry, the Guest Service Expert role at Sheraton in Denver is a promising start.

Job Requirements

  • Availability preferred on weekdays, weekends and holidays
  • ability to stand, sit, or walk for an extended time
  • ability to move over sloping, uneven, or slippery surfaces
  • ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance
  • ability to move, lift, carry, push, pull, and place objects weighing up to 50 pounds with assistance
  • ability to reach overhead and below knees, including bending, twisting, pulling, and stooping
  • adherence to company policies and procedures
  • maintain professional uniform and personal appearance
  • no supervisory experience required

Job Qualifications

  • High school diploma or GED equivalent
  • less than 1 year related work experience preferred
  • no supervisory experience required
  • ability to stand, sit, or walk for extended periods
  • ability to communicate effectively with guests and team members

Job Duties

  • Set tables
  • communicate with kitchen staff
  • interact and serve guests
  • clean work areas and supplies
  • operate within safety and company policy guidelines
  • maintain professional appearance and conduct
  • manage physical tasks such as lifting, carrying, and moving objects up to 25 pounds independently

Job Criteria

Experience

Entry Level (1-2 years)


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