Server

Portland, ME, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $11.00 - $18.25

Work Schedule

Weekend Shifts

Split Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Meal Allowances

Training and Development

flexible scheduling

Job Description

Migis Hotel Group is a well-established hospitality company known for its commitment to delivering exceptional guest experiences through quality service and attention to detail. With a strong presence in the food and beverage industry, Migis Hotel Group operates multiple dining and lodging establishments that focus on creating memorable and enjoyable stays for guests. The company prides itself on maintaining high standards of cleanliness, safety, and professionalism, fostering an environment where both guests and employees feel valued and supported. Migis Hotel Group's Food & Beverage department plays a pivotal role in upholding these standards by ensuring that every dining experience meets or exceeds guest expectations through attentive and knowledgeable service.

The Food & Beverage Server position is an integral part of the team, responsible for creating a welcoming atmosphere and providing excellent customer service during meal times. This role involves working closely with the Food & Beverage Manager, Restaurant Manager, Dining Room Manager, kitchen staff, and other service personnel to guarantee that guests enjoy their meals in a professional and comfortable setting. Servers are tasked with accurately taking orders, understanding menu items and preparation methods, delivering food and beverages promptly, and ensuring the overall flow of the dining service is smooth and efficient.

This position requires maintaining a neat and professional appearance, greeting guests warmly, and engaging with them enthusiastically to answer any questions or make menu suggestions. Knowledge of beverage services, including alcoholic beverages and regulatory responsibilities, is essential. Servers must also be adept at handling payments, understanding order processing systems, and upholding food safety regulations as mandated by health authorities such as the Maine Department of Health and Human Services and OSHA.

In addition to serving guests, this role includes side work such as resetting tables, stocking supplies, cleaning, and assisting with banquet functions as needed. Physical demands include the ability to lift and carry items up to 60 pounds and the stamina to work on busy days while being vertically mobile within limited spaces. The Food & Beverage Server is also expected to protect the assets of Migis Hotel Group while maintaining high standards of cleanliness and sanitation in the dining area.

Ideal candidates should have previous food and beverage service experience, strong communication skills, and the ability to work well under pressure within a team environment. Patience, tact, and diplomacy are crucial when dealing with diverse guests, including those with food allergies or special dietary needs. Flexibility in scheduling is necessary as shifts may include early mornings, evenings, weekends, holidays, and split shifts. Overall, the Food & Beverage Server role offers a dynamic and rewarding opportunity to contribute to the hospitality experience at Migis Hotel Group, where guest satisfaction is paramount and employee growth is encouraged.

Job Requirements

Must be eligible to work in the United States of America
Previous food and beverage service work preferred but not always required
Ability to communicate in English orally and in writing with guests and employees
Ability to understand verbal directions, written menus, recipes, labels on foods and chemicals, and workplace safety signage
Active listening and observation skills
Knowledge of common food allergies and cross-contamination
Outgoing personality with good oral comprehension and speech clarity
Ability to work under pressure and deal with stressful situations
Frequent walking, bending, stooping, reaching, pushing, lifting, manual dexterity and repetitive motions
Ability to work on uneven outdoor surfaces
Occasional stair climbing
Working in extreme temperatures indoors and outdoors
Schedule varies according to operational needs and may include early mornings, evenings, weekends, holidays, and split-shifts
Frequent hand-washing
Awareness of hazards including cuts, burns, slips, and tripping
Must be able to manually handle, lift, and carry product up to 60 pounds
Must have bilateral fine manipulation of hands which may be repetitive for entire shifts
Must be vertically mobile working in limited spaces

Job Qualifications

High school diploma or equivalent preferred
Previous food and beverage service experience preferred
Knowledge of menu items and food preparation techniques
Ability to communicate effectively in English both orally and in writing
Good oral comprehension, expression, and speech clarity
Outgoing personality with strong customer service skills
Ability to work as part of a team
Knowledge of common food allergies and cross-contamination issues
Ability to handle guest complaints professionally
Basic math skills to handle payments and tips
Familiarity with operating restaurant equipment
Active listening and observation skills
Ability to work under pressure and maintain composure during busy periods
Understanding of food safety and sanitation practices

Job Duties

Maintain a neat and professional appearance with a properly cleaned uniform
Greet guests warmly, politely and in a timely manner once seated
Be prepared to answer questions about menu items and food preparation techniques and suggest special menu items
Take advantage of opportunities to up-sell additional food and beverage items where appropriate
Answer questions from patrons about beverages and beverage service
Understand order taking systems to clearly, accurately and quickly convey guest orders to kitchen
Deliver food and beverage to tables efficiently following appropriate table service techniques
Ensure that food is presented as ordered and according to restaurant quality standards
Assist guests with any needs, corrections or additional items desired during service
Handle guest dissatisfaction professionally and efficiently
Clear tables efficiently following appropriate service techniques
Prepare and present customer bills and process various payment methods accurately
Understand reporting requirements for tips
Operate restaurant equipment safely including coffee makers, refrigeration, juice machines, soup warmers, toasters, point of sale systems, and other kitchen equipment
Handle special orders and guest complaints professionally
Share information about order status with customers
Understand common food allergies and communicate issues to kitchen
Complete side work such as resetting tables, stocking supplies, and cleaning
Participate in set up, execution, and clean-up of banquet functions
Maintain food safety, service station, personal cleanliness, and sanitation standards per regulations
Know who to notify in case of equipment failure or unsafe or unsanitary conditions
Manually handle, lift, and carry products up to 60 pounds
Be vertically mobile and work in limited spaces throughout the shift
Protect the assets of the property and Migis Hotel Group