Job Overview
Employment Type
Full-time
Part-time
Seasonal
Compensation
Hourly
Range $9.00 - $9.40
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Training and Development
team environment
Job Description
Northgate Resorts is a premier hospitality company that owns and manages the most awarded Camp-Resort portfolio in the United States. With a passionate commitment to creating unforgettable family camping memories, Northgate Resorts offers guests a unique blend of adventure, relaxation, and top-notch service. Their resorts are designed to provide a welcoming environment where families can connect, explore, and enjoy the great outdoors while experiencing exceptional amenities and customer care. With a reputation for excellence and a dedication to creating lifetime memories for their guests, Northgate Resorts stands as a leader in the resort industry, setting high standards for quality and guest satisfaction.
The Servers at Northgate Resorts play a crucial role in upholding this commitment to superior guest experiences. This seasonal position, available as full-time or part-time, is central to the dining service operations and directly impacts customer satisfaction. Reporting to the Beverage Supervisor, Servers are tasked with ensuring that every guest receives attentive, efficient, and pleasant service throughout their dining experience. Their responsibilities range from welcoming guests and presenting menus to taking orders, delivering food and beverages promptly, and managing payments. The role demands a high level of professionalism, excellent communication skills, and a strong work ethic, all essential to maintaining the resort's standards of service.
Servers must also adhere strictly to food safety, sanitary, and safety regulations, ensuring that every dish served meets the resort’s quality expectations. This role involves collaboration with kitchen staff and other team members to provide seamless service and to accommodate any special requests or resolve complaints effectively. Additionally, assisting with takeout orders adds a dynamic element to the role, requiring organizational skills and attention to detail. Northgate Resorts values a positive and engaging personality, as well as a team-oriented approach, making this position ideal for individuals who thrive in fast-paced environments and are passionate about delivering memorable customer service experiences.
This position requires the ability to work flexible hours, including nights, weekends, and holidays, reflecting the dynamic environment of the hospitality industry. Physical stamina and the capability to handle the essential physical demands of the job, such as lifting up to 50 lbs and standing for extended periods in various temperature conditions, are also necessary. Northgate Resorts is committed to creating a positive work environment that supports diversity and inclusion and provides equal employment opportunities to all candidates. The company also participates in the E-Verify program, ensuring compliance with federal employment eligibility verification standards.
The Servers at Northgate Resorts play a crucial role in upholding this commitment to superior guest experiences. This seasonal position, available as full-time or part-time, is central to the dining service operations and directly impacts customer satisfaction. Reporting to the Beverage Supervisor, Servers are tasked with ensuring that every guest receives attentive, efficient, and pleasant service throughout their dining experience. Their responsibilities range from welcoming guests and presenting menus to taking orders, delivering food and beverages promptly, and managing payments. The role demands a high level of professionalism, excellent communication skills, and a strong work ethic, all essential to maintaining the resort's standards of service.
Servers must also adhere strictly to food safety, sanitary, and safety regulations, ensuring that every dish served meets the resort’s quality expectations. This role involves collaboration with kitchen staff and other team members to provide seamless service and to accommodate any special requests or resolve complaints effectively. Additionally, assisting with takeout orders adds a dynamic element to the role, requiring organizational skills and attention to detail. Northgate Resorts values a positive and engaging personality, as well as a team-oriented approach, making this position ideal for individuals who thrive in fast-paced environments and are passionate about delivering memorable customer service experiences.
This position requires the ability to work flexible hours, including nights, weekends, and holidays, reflecting the dynamic environment of the hospitality industry. Physical stamina and the capability to handle the essential physical demands of the job, such as lifting up to 50 lbs and standing for extended periods in various temperature conditions, are also necessary. Northgate Resorts is committed to creating a positive work environment that supports diversity and inclusion and provides equal employment opportunities to all candidates. The company also participates in the E-Verify program, ensuring compliance with federal employment eligibility verification standards.
Job Requirements
- High School Diploma or GED preferred
- Two years of experience as waitstaff or similar role preferred
- State Food Handler's Certification required
- Knowledge of cash register and ordering information systems
- Basic computer skills
- Positive, engaging personality
- Strong work ethic and professional appearance
- Excellent communication skills
- Customer service and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task in fast-paced environment
- Ability to work nights, weekends, and holidays
- Ability to work with minimal supervision
- Maintain positive communication with customers, coworkers, and management
Job Qualifications
- Two years of experience as waitstaff or similar role preferred
- Knowledge of cash register and ordering information systems
- High School Diploma or GED preferred
- State Food Handler's Certification required
- Basic computer skills
- Positive, engaging personality with strong work ethic
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and positive attitude
- Ability to work nights, weekends, and holidays
- Ability to work with minimal supervision
- Maintain a positive work environment through effective communication and teamwork
Job Duties
- Welcome customers and lead them to their seats
- Introduce menus and describe various dishes and drinks
- Make recommendations, take orders, and deliver orders promptly
- Adhere to food, sanitary, and safety standards
- Inspect the quality and appearance of dishes to uphold standards
- Identify and resolve customer special requirements, wants, and needs
- Handle customer complaints efficiently
- Deliver checks and accept payments
- Collaborate closely with staff members
- Assist with the preparation of takeout orders
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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