Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $8.50 - $14.25
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Work Schedule

Flexible
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Benefits

flexible schedules
BOH shift meals
FOH meal discounts
Meal discounts for friends and family
Paid vacation after 1 year
Competitive benefits after 1 year
Free telemedicine through First Stop Health after 1 year
Referral Bonus
Perks at Work discounts
long-term career growth

Job Description

Metro Diner is a well-established restaurant chain that stands out with its warm, welcoming atmosphere and award-winning comfort food. Known for its commitment to 100% Guest Satisfaction, Metro Diner prides itself on creating a homey and familiar environment for all who walk through its doors. The company culture is deeply ingrained in every aspect of operations, ensuring that each team member not only talks about the culture but lives and breathes it daily. This strong cultural foundation is a key ingredient to their reputation as a favorite local dining spot.

As a server at Metro Diner, you become an essential part of this inviting environment. Your role is more than just taking orders and serving food; it is about creating an exceptional dining experience that makes guests feel comfortable and valued. Each server’s primary objective is to make every guest feel so welcome and at home that they want to return again and again. This role requires a friendly, responsive attitude coupled with a professional approach to customer service. Servers need to be knowledgeable about the menu, special events, and diner merchandise to assist customers effectively and create memorable experiences. With flexible work schedules, comprehensive employee benefits, and opportunities for career growth, Metro Diner offers more than just a job – it offers a community and a chance for long-term career development.

The position also requires excellent communication skills to interact calmly and professionally with guests and team members alike. Servers must handle guest inquiries and complaints with grace, ensuring that all guests leave satisfied. Responsibilities include accurately and promptly taking food and beverage orders, preparing and presenting bills, and processing payments. Metro Diner emphasizes teamwork, with servers working alongside other team members to ensure smooth diner operations and uphold the diner’s high standards. The company supports its employees with a variety of perks including free telemedicine services, paid vacation after one year, referral bonuses, and significant discounts on meals and purchases. This role is perfect for those passionate about hospitality, eager to contribute to a team environment, and committed to delivering outstanding guest service.

Job Requirements

  • Commitment to making guests feel welcome and appreciated
  • Ability to communicate calmly and professionally
  • Knowledge of all menu items, special events, and diner gear
  • Skill in taking orders accurately
  • Ability to handle guest questions and complaints appropriately
  • Understanding of payment processing including credit card and cash
  • Ability to work collaboratively with team members
  • Flexible availability to work various shifts

Job Qualifications

  • Experience as a server in a fast-paced work environment
  • Strong people skills with the ability to communicate calmly and professionally
  • Knowledge of food and beverage menus
  • Ability to handle guest inquiries and complaints diplomatically
  • Ability to work effectively in a team environment
  • Passion for providing excellent customer service
  • High school diploma or equivalent preferred

Job Duties

  • Provide friendly and responsive service to guests
  • Take food and beverage orders accurately and promptly
  • Communicate professionally with guests, team members, and vendor partners
  • Handle guests' questions and complaints gracefully
  • Prepare and present guests' checks and process payments
  • Become knowledgeable about menu items, special events, and diner merchandise
  • Work as part of a team to ensure smooth diner operations

Job Criteria

Experience

Entry Level (1-2 years)


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