Server

La Popular is a vibrant, chef-driven Mexican restaurant concept that originated in Mexico City, widely recognized as one of the world’s most dynamic culinary hubs. Since its successful launch in Roseville, California in 2022, La Popular has rapidly expanded with locations in Austin, Porter Ranch, and Claremont, demonstrating its growing popularity and commitment to delivering authentic Mexican cuisine. The brand prides itself on serving bold, flavorful dishes in an atmosphere that feels both lively and welcoming, creating an engaging dining experience for guests. The core of this mission lies in their exceptional team, whose energy, curiosity, and community spirit help define the unique environment at all La Popular locations.

The current opportunity is for a Guest Service Team Member who plays an essential role in creating an exceptional dining experience. This position is non-exempt and reports directly to the General Manager. The role focuses on greeting guests, ensuring they feel welcome, and delivering attentive, personable, and efficient service from the moment they arrive until their departure. With an emphasis on collaboration and communication, this position requires interfacing effectively with both front-of-house and kitchen teams to facilitate smooth, high-quality service. This fast-paced environment offers a dynamic work setting where team members can learn, grow, and engage with the brand’s passionate culture.

La Popular values employees who bring a positive, energetic attitude, showing genuine enthusiasm and a commitment to learning and self-improvement. The company encourages ongoing discovery of new flavors, ideas, and operational improvements. Collaboration and building community within the team and with guests form the cornerstone of employee interaction at La Popular. This role offers competitive hourly wages plus tips, weekly pay, and a variety of employee benefits designed to support the team’s well-being and career advancement. These include access to an Employee Assistance Program with licensed counseling and community support, company-sponsored contests with exciting experiential trips, and significant opportunities for internal promotion, as over 65% of the team advances within the company. Employee discounts and a fun, fast-paced workplace atmosphere further enhance the work experience.

Working as a Guest Service Team Member at La Popular involves a range of essential tasks such as managing take-out orders, utilizing the point-of-sale system efficiently, maintaining thorough knowledge of menu and beverage offerings, and delivering food and drink orders accurately. The team member will sanitize tables, polish silverware, restock condiments, assist with seating guests, answer the telephone, and support opening and closing duties. This role requires compliance with all employee handbook policies, adherence to safety and state alcohol service laws, and a strong focus on guest satisfaction and professionalism. Physical demands include prolonged standing, bending, lifting, and working in a sometimes loud and physically demanding restaurant environment. Overall, this position is ideal for individuals who thrive in fast-paced settings, enjoy working collaboratively, and are passionate about delivering excellent guest experiences in Mexican cuisine.