Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Discounts on hotel rooms
Gift shop merchandise
Food and beverage
Learning and development opportunities
recognition programs
wellness programs
Motivating management
Team spirit among colleagues

Job Description

The Ritz-Carlton Dallas is part of the prestigious Ritz-Carlton brand, which is renowned worldwide for delivering luxury hospitality experiences. Situated at 2121 McKinney Ave, Dallas, Texas, this esteemed hotel is a paragon of elegance, impeccable service, and guest satisfaction. As part of Marriott International's portfolio, The Ritz-Carlton Dallas upholds the highest standards of luxury, offering guests stunning accommodations, exquisite dining, and exceptional customer service. Known for its commitment to excellence, the hotel attracts professionals passionate about the hospitality industry who strive to provide unforgettable moments for every guest.

This role is a full-time, non-management position as a Food and Beverage professional serving at The Bar within The Ritz-Carlton Dallas. The position is tip-eligible and also benefits from service charge compensation, reflecting the importance of excellent guest service and the premium experience expected. The role focuses on delivering outstanding food and beverage service to guests, ensuring their dining experience is memorable and exceptional. This position requires individuals who are enthusiastic about hospitality, attentive, and motivated by delivering unparalleled customer service.

As part of the team, you will be responsible for welcoming guests warmly and attending to their needs promptly. Your role involves serving food and beverages efficiently and courteously while sharing detailed knowledge of the menu to assist guests with any inquiries or special requests. You will be instrumental in maintaining an ambiance that reflects the luxury and high standards of The Ritz-Carlton by ensuring that tables are impeccably set, clean, and adequately stocked throughout service periods. Utilizing the MICROS system for accurate, timely transaction recording will be part of your daily activities, illustrating the importance of operational precision.

To excel in this role, you must exhibit strong conversational skills, a positive attitude, and a team-oriented mindset. Previous experience as a waiter is considered highly advantageous but not mandatory, as the establishment values natural talent and a dedication to guest satisfaction. Physical stamina is also essential since the job requires moving and lifting up to 25 pounds, as well as standing or walking for extended durations throughout shifts. Professional appearance and adherence to uniform standards are key to presenting the exceptional image The Ritz-Carlton is known for.

Joining The Ritz-Carlton Dallas means becoming part of a global, diverse family, where every associate's contribution is valued and celebrated. The company fosters an inclusive workplace culture that empowers associates to be creative, kind, and compassionate. With over 100 award-winning hotels worldwide, the brand sets the standard for luxury hospitality. Employees benefit from a supportive environment that offers opportunities for learning and development, recognition programs, wellness initiatives, and more. The Ritz-Carlton ensures every team member feels at home and proud of the work they do, building rewarding careers while making a lasting impact on guests' lives.

By joining The Ritz-Carlton Dallas, you will not only contribute to a world-class guest experience but also develop your skills and grow in the luxury hospitality industry. Whether you are new or experienced, you will find a welcoming community, meaningful challenges, and career pathways that align with your ambitions. The hotel's Gold Standards, including the employee promise, credo, and service values, will guide you to deliver exceptional service every day, making each guest's stay truly memorable. Embrace the opportunity to be part of an internationally acclaimed team where luxury meets heartfelt service.

Job Requirements

  • Ability to move and lift up to 25 pounds (10 kg)
  • Ability to stand, sit or walk for prolonged periods
  • Maintain a professional appearance with a clean uniform
  • Completion of safety training and certification before employment
  • Previous waiter experience considered a strong advantage

Job Qualifications

  • Secondary education diploma or equivalent GED
  • At least 1 year of related work experience preferred
  • Good conversational skills
  • Positive attitude and extroverted personality
  • Ability to work effectively in a team environment

Job Duties

  • Welcome guests and attend to tables promptly
  • Serve food and beverages to guests and provide menu recommendations
  • Share detailed menu knowledge to assist with guest questions and special requests
  • Accurately and promptly record transactions using the MICROS system
  • Approach guests to ensure satisfaction with each dish and drink
  • Clean tables, complete closing duties, and restock dishware and supplies

Job Criteria

Experience

Mid Level (3-7 years)


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