Job Overview

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Employment Type

Full-time
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Work Schedule

Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Career development opportunities
wellness programs

Job Description

Marriott Dallas Uptown, located at 3033 Fairmount St, Dallas, Texas, is a distinguished part of Marriott International, one of the world's leading hospitality companies. Marriott International is renowned for its dedication to delivering exceptional service, fostering diversity, and creating memorable experiences for both guests and employees. This location in Dallas offers a vibrant blend of luxury and comfort, making it a preferred destination for travelers seeking premium accommodations and top-tier service. As a full-time, non-management position within the Food and Beverage and Culinary category, this role offers an excellent opportunity to grow within the hospitality industry while being part of a globally recognized brand.

In this role as a Guest Service Expert at the Marriott Dallas Uptown, the responsibility extends far beyond serving food and drinks. The position is designed for individuals eager to create memorable and unique experiences for guests, emphasizing service interaction as an essential part of the guest experience. The Guest Service Expert takes initiative in offering a range of services aligned with the hotel's high standards. Responsibilities include setting tables, communicating effectively with kitchen staff, engaging with guests, and maintaining cleanliness in work and storage areas. This role demands physical activity such as standing, walking on inclined or uneven surfaces, and performing tasks that require bending, lifting, and reaching. These activities help ensure that guests’ experiences are seamless and that operational excellence is upheld throughout the venue.

The ideal candidate will maintain professionalism in uniform, personal appearance, and communication at all times. Additionally, they must follow company guidelines to maintain a safe work environment and uphold quality standards. This position is suitable for individuals with less than one year of related work experience, a high school diploma or equivalent such as a GED, and no supervisory experience required. Marriott International stands firmly behind equal opportunity employment and prides itself on celebrating the diversity of its workforce. The successful candidate will join a team that values innovation, genuine care, and service excellence, reflecting Marriott’s esteemed legacy and hospitality philosophy. Benefits include a supportive team environment, training, development opportunities, and a comprehensive benefits package designed to support employee well-being and career growth.

JW Marriott, part of Marriott International's luxury brand portfolio, is known for its commitment to employee happiness, which in turn leads to exceptional guest experiences. JW Marriott properties offer unique career opportunities, fostering growth in a community of diverse colleagues. Employees are encouraged to pursue their passions within a luxury setting focused on holistic well-being. The brand operates under the ethos The JW Treatment17, which emphasizes outstanding employee care as the foundation for superior guest service. Joining JW Marriott means becoming part of a world-class team where you can deliver your best work, fulfill your purpose, and evolve into your best self while contributing to a global legacy of hospitality excellence.

Job Requirements

  • high school diploma or equivalent
  • less than one year of related work experience
  • ability to stand and walk for extended periods
  • ability to lift and carry objects weighing up to 50 pounds
  • flexible availability including weekends
  • professional communication skills
  • adherence to company policies and safety standards

Job Qualifications

  • high school diploma or equivalent
  • less than one year of related work experience
  • excellent communication skills
  • ability to work in a fast-paced environment
  • team player mindset
  • professional appearance and demeanor
  • customer service experience preferred

Job Duties

  • set tables and prepare dining areas
  • communicate effectively with kitchen staff regarding guest needs
  • interact with guests to enhance their dining experience
  • serve food and beverages promptly and courteously
  • maintain cleanliness of work and storage areas
  • follow company safety guidelines
  • perform physical tasks such as lifting and reaching as required

Job Criteria

Experience

Entry Level (1-2 years)


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