Server

Residence Inn by Marriott Tempe Downtown/University is part of Marriott International, a globally recognized leader in the hospitality industry known for delivering exceptional guest experiences and fostering a diverse and inclusive workplace. Marriott International operates a wide portfolio of hotels and resorts worldwide, prioritizing guest satisfaction, superior service, and employee development. Residence Inn specializes in extended stay accommodations, offering guests spacious suites with full kitchens and home-like amenities, catering to both business and leisure travelers who seek comfort and convenience during longer visits.

Located in the vibrant city of Tempe, Arizona, Residence Inn Tempe Downtown/University provides an inviting environment where guests can thrive during extended stays. The hotel prides itself on combining modern comforts with attentive service to create memorable experiences that go beyond typical lodging. Working at Residence Inn offers employees a chance to become part of a global team dedicated to excellence, collaboration, and personal growth.

The role of a Guest Service Expert at Residence Inn by Marriott Tempe Downtown/University is centered on creating unique and memorable experiences for guests, not limited merely to serving food and beverages. Guest Service Experts proactively engage in various service activities designed to enhance the overall guest experience. Whether setting tables, coordinating with kitchen staff, interacting with guests, serving food and beverages, or maintaining cleanliness and organization of work and storage areas, this position involves supporting smooth operations while contributing positively to the guests' stay.

Success in this role requires adherence to safety protocols, company guidelines, and quality standards. Employee appearance, communication, and professionalism are essential to maintaining Residence Inn’s reputation for superior guest service. The position demands physical stamina and agility as it involves standing, walking for extended periods, navigating uneven and inclined surfaces, lifting and moving objects weighing up to 50 pounds without assistance, and performing tasks that require bending, twisting, stretching, and crouching. Guest Service Experts must perform their duties diligently to ensure guest satisfaction and hotel functionality.

Residence Inn embraces a culture where diversity, equity, and inclusion are fundamental. Marriott International promotes an environment welcoming people from all backgrounds and committing to equal opportunity employment. The company supports associates by fostering an inclusive workplace that respects different cultures, experiences, and perspectives. This culture empowers employees to thrive and contribute their best to the collective success.

In summary, joining Residence Inn by Marriott Tempe Downtown/University as a Guest Service Expert means more than taking on a role; it represents an opportunity to be part of a renowned hospitality brand known for fostering employee development, celebrating diversity, and providing guests with personalized experiences. Employees in this role will develop valuable skills, enjoy working in a supportive team environment, and uphold the high standards of Marriott’s legendary service culture. This full-time, non-management position provides a platform for growth and the chance to make a meaningful impact on guests’ stays.