Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.75 - $16.25
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
Willie's Grill and Icehouse is a vibrant and popular restaurant known for its welcoming atmosphere and commitment to providing excellent guest service. As a dynamic dining establishment, Willie’s Grill and Icehouse offers a diverse menu featuring a variety of food and beverages including wines, beers, and cocktails, catering to a wide range of customer preferences. The restaurant is dedicated to creating a memorable dining experience where guests feel valued and appreciated from the moment they walk through the door.
At Willie’s Grill and Icehouse, the core value revolves around putting the guest first, ensuring every visit is as enjoyable as the last. The team is made up of hardworking and friendly individuals who work cooperatively to make each dining experience seamless and satisfying. Known for its strict adherence to hygiene and safety standards as well as a well-maintained and organized working environment, the restaurant continuously strives to uphold high standards in both food quality and service. Employees are expected to adhere to grooming and uniform policies, reflect a positive attitude, and maintain an inviting and courteous demeanor throughout their shifts.
The Server position at Willie's Grill and Icehouse is crucial in delivering the "Guest First" service philosophy. Servers are responsible for engaging with guests in a friendly and professional manner, ensuring accurate and timely order processing, and facilitating smooth communication between guests and other team members. This role requires thorough knowledge of the menu and the ability to make recommendations and answer any questions regarding food, beverages, and restaurant services. Servers must be vigilant to accommodate guests with allergies properly and follow all alcohol service guidelines to promote responsible drinking and guest safety.
The responsibilities go beyond taking orders and serving food; servers are also tasked with monitoring guest satisfaction, pre-bussing tables, preparing final bills, and efficiently handling payments. Cooperation with bartenders, other servers, and the back-of-house team is essential to provide a cohesive and high-quality dining experience. Attention to detail, a positive attitude, and the ability to work under pressure while managing multiple tasks during shifts are highly valued traits for this role.
Employees in this role are also expected to contribute to opening, ongoing, and closing duties known as side work, which includes cleaning and organizing the restaurant to maintain a pleasant and efficient work environment. Ongoing training and participation in company meetings are mandatory to ensure all team members are well-informed about policies, performance standards, and updates.
This full-time or part-time employment opportunity offers the chance to be part of a respected and well-established team that prides itself on excellent guest relations and cooperative teamwork. Servers at Willie’s Grill and Icehouse are not only vital to the restaurant’s success but also enjoy a workplace that fosters growth, respect, and a positive employee culture. This role is ideal for individuals passionate about hospitality and committed to delivering outstanding customer service in a dynamic restaurant setting.
At Willie’s Grill and Icehouse, the core value revolves around putting the guest first, ensuring every visit is as enjoyable as the last. The team is made up of hardworking and friendly individuals who work cooperatively to make each dining experience seamless and satisfying. Known for its strict adherence to hygiene and safety standards as well as a well-maintained and organized working environment, the restaurant continuously strives to uphold high standards in both food quality and service. Employees are expected to adhere to grooming and uniform policies, reflect a positive attitude, and maintain an inviting and courteous demeanor throughout their shifts.
The Server position at Willie's Grill and Icehouse is crucial in delivering the "Guest First" service philosophy. Servers are responsible for engaging with guests in a friendly and professional manner, ensuring accurate and timely order processing, and facilitating smooth communication between guests and other team members. This role requires thorough knowledge of the menu and the ability to make recommendations and answer any questions regarding food, beverages, and restaurant services. Servers must be vigilant to accommodate guests with allergies properly and follow all alcohol service guidelines to promote responsible drinking and guest safety.
The responsibilities go beyond taking orders and serving food; servers are also tasked with monitoring guest satisfaction, pre-bussing tables, preparing final bills, and efficiently handling payments. Cooperation with bartenders, other servers, and the back-of-house team is essential to provide a cohesive and high-quality dining experience. Attention to detail, a positive attitude, and the ability to work under pressure while managing multiple tasks during shifts are highly valued traits for this role.
Employees in this role are also expected to contribute to opening, ongoing, and closing duties known as side work, which includes cleaning and organizing the restaurant to maintain a pleasant and efficient work environment. Ongoing training and participation in company meetings are mandatory to ensure all team members are well-informed about policies, performance standards, and updates.
This full-time or part-time employment opportunity offers the chance to be part of a respected and well-established team that prides itself on excellent guest relations and cooperative teamwork. Servers at Willie’s Grill and Icehouse are not only vital to the restaurant’s success but also enjoy a workplace that fosters growth, respect, and a positive employee culture. This role is ideal for individuals passionate about hospitality and committed to delivering outstanding customer service in a dynamic restaurant setting.
Job Requirements
- ability to stand and/or walk throughout entire shift and work in restaurant environment
- ability to lift up to 50 lbs
- ability to talk or hear in person and by telephone
- ability to use hands to finger, handle, feel or operate restaurant equipment
- adherence to company uniform and grooming policies
- alcohol certification
- food handler's certificate as required
- basic math and communication skills
- high school diploma or equivalent preferred
- 6 months to 2 years related experience preferred
Job Qualifications
- 6 months to 2 years related experience preferred
- high school diploma or equivalent preferred
- alcohol certification required
- food handler's certificate as required
- ability to see, hear, read, and write in English
- basic math and verbal communication skills
- ability to comprehend and follow written and verbal instructions
- clear speaking and attentive listening skills
- ability to handle money and operate a point-of-sale system
- ability to manage workflow and resolve questions with supervisor
Job Duties
- Know and follow posted schedule and strict adherence to posted clock in/out times
- adhere to company uniform and grooming policies
- provide timely and courteous service to guests in assigned stations and throughout the restaurant
- maintain thorough knowledge of menu items, wines, beers, and cocktails
- adhere to company, state, and county sanitation standards
- maintain a clean and organized workstation
- maintain friendly, helpful, positive attitude
- follow restaurant operating policies and steps of service
- welcome and greet guests following established service guidelines
- assist fellow team members in meeting guest needs
- answer questions and make recommendations about food, beverages, features, and other restaurant functions
- understand and follow correct process for serving guests with allergens
- take and confirm food and beverage orders and correctly enter into the point-of-sale system
- follow alcohol awareness procedures to prevent guest intoxication and notify management as needed
- deliver food and beverages to guests
- assist other bartenders and servers in cooperative service
- monitor and observe guests' dining experience to ensure satisfaction
- pre-bus tables and respond promptly and courteously to requests
- prepare final bill, present check, accept payment and process transactions
- thank guests for their visit and invite them to return
- participate in clearing and resetting tables
- assist other servers, BOH team, and counter/bartenders as needed
- perform all assigned side work and cleaning duties
- carry out other duties as assigned by management
- attend all company meetings and training seminars as required
- perform duties in compliance with company's employee handbook and performance standards
- keep immediate supervisor informed of guest service issues and take corrective action
- treat all guests, team members, and managers with respect and courtesy
- maintain a friendly and cooperative attitude
- portray a favorable image of the restaurant at all times
- perform related tasks assigned by restaurant management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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