Senior Tax Expert – Retail

Intuit is a leading financial software company renowned for its innovative solutions that empower individuals and businesses to manage their finances effectively. Among its flagship products is TurboTax, a user-friendly tax preparation software that has transformed the way millions of people file their taxes each year. Intuit’s mission, "Powering Prosperity Around the World," reflects its commitment to helping customers achieve financial success and peace of mind through cutting-edge technology and dedicated support. With a strong presence across the United States, Intuit continues to expand its reach by launching new TurboTax Store locations where customers can receive personalized tax assistance in a welcoming community environment.

The role of Tax Expert - TurboTax Store is a vital and dynamic position within these new retail locations. This seasonal, and in some cases year-round, opportunity involves working onsite at TurboTax retail or flagship locations across the U.S., helping customers navigate their tax preparation and planning needs with expertise and empathy. As a Tax Expert, you become much more than a tax preparer—you serve as a trusted advisor and community ambassador who builds long-lasting relationships. You will actively engage with the local community to attract new customers, lead events, and provide valuable tax-related content. Your ability to combine entrepreneurial spirit with tax knowledge will allow you to grow a loyal customer base while enhancing Intuit's presence and reputation.

Your daily activities will include onsite and virtual customer interactions using state-of-the-art TurboTax products and software. You will offer comprehensive tax return preparation services, including handling both simple and complex personal and business tax situations. You will perform tax calculations, advise customers on deductions and amendments, and provide proactive tax planning guidance to maximize refunds and minimize liabilities. In addition to technical expertise, your role requires exceptional customer service skills—building rapport, alleviating client stress, and assisting with inquiries to create a seamless and positive experience for every customer.

This role requires a minimum commitment of 20 hours per week, with the potential for increased hours during peak tax season. You will also take an active role in marketing efforts, representing TurboTax at events, engaging with prospects, and nurturing leads to foster loyalty and advocacy in your community. Strong technology skills and comfort working with CRM and sales tools are essential to managing your client portfolio effectively. Intuit offers competitive pay based on location and performance, along with the opportunity for cash bonuses, equity awards, and comprehensive benefits. If you are passionate about empowering people financially, enjoy community engagement, and have tax expertise, this position offers a rewarding platform to make a meaningful impact both for yourself and the people you serve.