Senior ServiceNow Developer

Komatsu is a global leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921 and headquartered in Tokyo, Japan, Komatsu has built an impressive legacy of quality, reliability, innovation, and excellence. The company operates in over 140 countries through a vast network of facilities, distributors, and dealers and employs more than 60,000 people worldwide. Komatsu offers a diverse and challenging work environment that fosters professional growth and development while contributing to a sustainable and clean-energy future. As a company deeply committed to diversity and inclusion, Komatsu values the unique perspectives, backgrounds, and contributions of its workforce. The organization is dedicated to creating an authentic, ambitious, and innovative culture that reflects the communities where it operates and promotes a shared purpose among its employees. Komatsu’s mission aligns with shaping the world through advanced technology and sustainable practices, making it an excellent place for talented individuals seeking to make an impact in a global enterprise. Learn more about Komatsu by visiting their website at www.komatsu.com.

The Senior ServiceNow Developer role at Komatsu is a transformational position within the ServiceNow platform team, focused on designing, developing, configuring, troubleshooting, and implementing innovative ServiceNow applications and services. This role is essential in driving the digital transformation of enterprise processes by leveraging data, automation, design thinking, and streamlined workflow solutions. The successful candidate will work within a pro-code development team to deliver new functionality across multiple ServiceNow applications including IT Service Management (ITSM), Human Resources Service Delivery (HRSD), and Strategic Portfolio Management (SPM). Responsibilities span the entire software development lifecycle, from gathering requirements and solution design through development, integration, testing, delivery, and continuous improvement.

The position is onsite in Chicago, Illinois or Milwaukee, Wisconsin, offering a salary range of $140,000 to $150,000, depending on experience and location. The Senior ServiceNow Developer will collaborate with clients and stakeholders to analyze business processes and translate needs into technical solutions using a variety of development tools and scripting languages such as JavaScript, GlideScript, Jelly, AJAX, JSON, AngularJS, Web Services, MySQL, XML, HTML, and CSS. The role demands adherence to best practices as directed by the Platform Architect and commitment to compliance and governance standards, ensuring that the platform's security and performance meet organizational and regulatory requirements.

In this position, candidates will engage in Agile methodologies, including two-week sprints, and utilize integration technologies like REST APIs, SOAP, MID Servers, Integration Hub, and others to support seamless interoperability between ServiceNow and other enterprise systems. The incumbent is expected to optimize platform performance and scalability continuously, produce thorough documentation including architectural diagrams and technical guides, and conduct training for partners and end users to ensure successful adoption and usage. This role emphasizes ongoing professional development and staying abreast of the latest ServiceNow features, trends, and emerging technologies, while mentoring junior team members and promoting reusable data models and efficient design solutions.

Komatsu seeks a candidate with at least five years of experience working with the ServiceNow platform, including expertise in system administration, scripting, and development with current releases such as Yokohama or Zurich. Ideal applicants will have strong analytical and problem-solving skills, excellent communication abilities to interact with stakeholders at various levels, and a foundational understanding of ITIL v4 or v5 processes, with certification preferred. Additionally, candidates must be ServiceNow Certified System Administrators (CSA) and Certified Application Developers (CAD) or attain certification within their first 90 days of employment. Familiarity with advanced ServiceNow certifications, governance and performance tuning best practices, DevOps and CI/CD pipelines, as well as experience with App Engine Studio, UI Builder, data modeling, and table design will be considered advantageous. This role represents a compelling opportunity for seasoned ServiceNow professionals to contribute to pioneering enterprise solutions in a globally respected manufacturing leader.