Senior Sales Manager

Tampa, FL, USA|

Job Overview

Benefits

Medical insurance

Dental Insurance

401k Match

Companywide hotel discounts

Paid Time Off

Employee assistance program

employee family events

Job Description

Pyramid Global Hospitality is a premier hospitality management company renowned for its extensive portfolio, which includes over 200 hotels and resorts across the United States, Caribbean, and Europe. With a dedicated workforce of over 18,000 associates, Pyramid is distinguished by its commitment to exceptional service, operational excellence, and cultivating long-term partnerships with property owners and communities. The company’s platform is multifaceted, encompassing Benchmark Resorts & Hotels, a unique collection of independent properties known for their distinctiveness and charm; Axiom Hospitality, which oversees management operations in Europe; and PYRAMIDWORKS, an integrated workplace and facilities services division. Pyramid’s corporate offices are strategically located in Boston, The Woodlands in Texas, and London, reflecting its global reach coupled with a hands-on, personable approach focused on fostering a culture of respect, empowerment, and career growth among its team members.

At Pyramid, people are truly at the heart of everything. The company offers an empowering environment where associates are respected, supported, and encouraged to develop their careers through a seamless blend of collaboration with seasoned leaders, meaningful stretch assignments, and exposure to a diverse range of properties and markets. Whether individuals are just launching their hospitality careers or bringing considerable industry experience, Pyramid provides ample opportunity to learn, grow, and make a tangible impact within the hospitality industry. Notably, Pyramid’s commitment to its employees and exceptional service has earned widespread recognition, including accolades from reputed publications such as USA Today, The Boston Globe, and The Houston Chronicle naming it among the best places to work, alongside prestigious travel industry honors from Travel + Leisure, Conde Nast Traveler, Forbes Travel Guide, and U.S. News & World Report.

The specific property associated with this opportunity is the Westin Tampa Bay, a AAA Four Diamond hotel located on a picturesque waterfront site offering stunning bay views. The property’s proximity to Tampa International Airport, only three miles away, and access to the Westshore business district and key attractions, makes it a sought-after destination for both business and leisure guests. Pyramid Global Hospitality champions work-life balance with various supportive practices, policies, and programs designed to help employees succeed both professionally and personally. Benefits include access to comprehensive medical and dental insurance, extensive learning and development opportunities via Pyramid Global Learning, 401K matching for financial planning, companywide hotel room discounts, paid time off, employee assistance programs, family-oriented events, partnerships offering retail discounts, and more.

The role of Senior Sales Manager at Westin Tampa Bay is an exciting and pivotal position responsible for driving group business revenue by developing and converting high-value group sales opportunities. This role requires proactive leadership in managing accounts, securing new business via strategic prospecting, and maintaining strong client relationships to meet or exceed the hotel’s commercial objectives. The Senior Sales Manager works closely with hotel leadership, revenue management, and multiple departments to align sales strategies with overall business goals, focusing on maximizing room revenue, catering, and total account value.

This position demands a results-oriented sales professional with excellent negotiation skills, an ability to conduct compelling presentations and site inspections, and a deep understanding of hotel revenue management principles. The successful candidate will have a proven track record in upscale or luxury hotel environments, possess strong organizational abilities, and demonstrate strategic thinking with a commitment to proactive selling. Additionally, this role offers opportunities to represent the property at key industry events, build extensive professional networks, and contribute to the overall commercial success and reputation of the Westin Tampa Bay and Pyramid Global Hospitality.

Job Requirements

Bachelor's degree in hospitality, business, marketing, or related discipline preferred
Minimum 3-5 years of hotel sales experience
Proven track record managing group accounts and achieving revenue targets
Proficient in hotel sales techniques, negotiation, and CRM systems
Excellent communication and interpersonal skills
Strong organizational and multitasking ability
Ability to work independently and as part of a team
Willingness to travel locally and attend industry events
Strong analytical and strategic thinking skills
Commitment to maintaining high levels of professionalism and customer service

Job Qualifications

Bachelor's degree in hospitality, business, marketing, or related discipline preferred
Minimum 3-5 years of hotel sales experience, preferably within an upscale, upper-upscale, luxury, or full-service hotel environment
Demonstrated success managing group accounts and achieving revenue goals
Strong prospecting, negotiation, presentation, relationship-management, and closing skills
Experience with hotel sales and CRM platforms
Marriott CI/TY experience preferred
Strong understanding of hotel revenue management, group pricing, displacement, concessions, and total account value
Excellent written and verbal communication skills
Strong organizational skills with the ability to manage multiple accounts, leads, deadlines, and priorities
Ability to work independently while collaborating effectively with Revenue Management, Catering/Event Management, Operations, and hotel leadership
Ability to travel locally and participate in occasional industry events, trade shows, and sales missions

Job Duties

Proactively solicit and secure new group business through prospecting, account development, networking, industry events, referrals, and market research
Manage assigned group market segments and accounts with primary responsibility for larger and higher-value opportunities
Respond to qualified sales leads promptly and develop compelling proposals designed to convert business
Conduct effective sales presentations, property tours, site inspections, and client entertainment
Negotiate guest room rates, meeting space, food and beverage requirements, concessions, and contract terms while protecting the hotel's profitability
Prepare proposals, contracts, and related sales correspondence accurately and within established response-time expectations
Maintain an active prospecting pipeline and consistently identify new accounts and revenue opportunities
Develop strategic account plans for key customers and uncover additional opportunities within existing accounts
Conduct regular sales calls, appointments, client visits, and outside sales activities
Partner with Revenue Management and hotel leadership to evaluate opportunities based on rate, room-night contribution, meeting-space utilization, food and beverage potential, and total account value
Understand hotel need periods and proactively target business that supports occupancy, ADR, RevPAR, and total revenue objectives
Maintain accurate account, contact, activity, lead, tentative, and definite business information within the hotel's sales system
Consistently meet or exceed established individual room-night, room-revenue, catering, prospecting, and activity goals
Participate in weekly sales meetings, business reviews, revenue strategy discussions, and pipeline reviews
Maintain strong knowledge of the hotel, competitive set, market conditions, renovations, destination demand generators, and competitive positioning
Develop relationships with meeting planners, corporate accounts, associations, third-party intermediaries, destination partners, and other key business sources
Represent the hotel at trade shows, networking events, sales missions, client events, and industry functions as assigned
Ensure a seamless transition of definite business to the appropriate event or operations team
Maintain ongoing client relationships after contracting to encourage repeat business and referrals
Support the Director of Sales & Marketing in executing the hotel's overall commercial strategy and annual sales plan
Serve as a leader and experienced resource within the sales department, assisting with team development and best practices as appropriate