Senior Rooms Operations Manager Front Office

Marriott International is a globally recognized leader in the hospitality industry, dedicated to delivering exceptional guest experiences and fostering rewarding careers for its employees. Within the Marriott portfolio, JW Marriott represents the luxury segment, comprising over 100 stunning properties situated in key gateway cities and exclusive resort destinations worldwide. JW Marriott hotels are renowned for their elegant atmosphere, superior service standards, and commitment to maintaining the legacy of J. Willard Marriott, the visionary founder of the company. JW Marriott hotels pride themselves on creating an environment where associates are valued, supported, and empowered to thrive both personally and professionally with a strong focus on holistic well-being. By joining JW Marriott, individuals become part of a diverse and dynamic global community that encourages innovation, genuine service, and continuous growth. Employees benefit from comprehensive training, development opportunities, and a culture that celebrates teamwork and hospitality excellence. This role is based at the JW Marriott located at 800 N Harwood St, Dallas, Texas. It is a full-time, management position offering an annual salary range between $77,000 and $99,000, with eligibility for bonuses.

The position involves managing all operational aspects of the rooms area departments, including Front Office, Engineering/Maintenance, and Housekeeping. The primary objective is to lead a team that delivers outstanding guest service while enhancing employee satisfaction and maximizing overall departmental financial performance. This leadership role requires overseeing daily activities, ensuring compliance with company standards and procedures, and facilitating continuous improvement processes. The manager will be responsible for translating property goals into actionable plans for their team, motivating employees, and creating an empowering workplace culture that prioritizes service excellence and operational efficiency. They will monitor guest and employee satisfaction metrics, identify areas for improvement, and implement strategies to address these. The role also includes direct involvement in scheduling, performance monitoring, and conducting regular one-on-one meetings with staff to support development and engagement.

A key focus of the role is maintaining exceptional customer service by being accessible and responsive to both guests and team members, promptly addressing concerns and fostering professionalism throughout interactions. Financial stewardship is critical, with responsibilities including reviewing financial and activity reports to determine productivity, cost control, and program optimization. The manager will also lead human resource functions such as hiring, enforcing the Guarantee of Fair Treatment and Open Door policies, and ensuring timely and thorough orientation for new team members. The successful candidate will demonstrate leadership by example, exuding confidence, energy, and enthusiasm, and will be instrumental in cultivating a positive environment of teamwork and continuous service improvement. This position offers the exciting opportunity to contribute to one of the most respected luxury hotel brands and advance a career within the thriving hospitality industry.