Senior Restaurant Manager

Pleasanton, CA, USA|

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $80,000.00 - $100,000.00

Benefits

Medical

Dental

Vision

401(k)

Paid Time Off

Monthly bonuses

annual bonuses

Paid management training program

Employee Referral Bonuses

exclusive discounts

holidays off

Financial Assistance Program

Job Description

P.F. Chang's is a renowned American-based restaurant chain specializing in Asian cuisine, known for its contemporary approach that blends traditional flavors with innovative culinary techniques. Established in 1993, the company has grown to become a staple in the casual dining industry, recognized for its commitment to quality, exceptional service, and a vibrant dining atmosphere. P.F. Chang's operates numerous locations across the United States and internationally, each designed to provide guests with a memorable dining experience that celebrates life, family, and food. The culinary team and management at P.F. Chang's work collaboratively to uphold the company's high standards and foster a supportive, dynamic, and inclusive workplace culture.

The Senior Restaurant Manager role at P.F. Chang's is a full-time salaried position, offering a competitive pay range from $80,000 to $100,000 annually, determined based on the candidate's experience. This pivotal leadership position is responsible for the frontline management of all front of house operations, ensuring adherence to established restaurant procedures and the execution of the brand's hospitality standards. Reporting directly to the Operating Partner, the Senior Restaurant Manager oversees team performance, guest satisfaction, and operational efficiency.

The role requires a leader who is not only strategic but also hands-on, working closely with the hospitality team to drive productivity, train members effectively, and uphold safety and cleanliness standards. The Senior Restaurant Manager facilitates pre-shift meetings, designs team schedules, and maintains accountability for staff appearance and conduct. This position demands a proactive approach to managing controllable expenses, inventory, and ensuring compliance with all safety and sanitation regulations. Moreover, the role is integral to resolving guest service issues with professionalism and empathy, maintaining a positive and motivating atmosphere that reflects the brand's core values.

P.F. Chang's provides comprehensive benefits that include medical, dental, vision insurance, a 401(k) plan, and paid time off, along with performance-based bonuses and a paid management training program aimed at career advancement. The company also emphasizes professional growth through internal promotions, employee referral bonuses, exclusive discounts, and a supportive community fund to assist team members during difficult times. The Senior Restaurant Manager is expected to thrive in a fast-paced, high-volume environment and demonstrate the physical capacity to perform various duties that require standing, walking, lifting, and operating kitchen equipment.

Joining P.F. Chang's means becoming part of a passionate team dedicated to celebrating life through food and hospitality. The company values leadership that inspires others, communicates clearly, and fosters a respectful environment. This opportunity is ideal for experienced restaurant managers who seek to grow their career within a supportive corporate structure that values operational excellence and guest experience.

Job Requirements

3+ years of experience in restaurant management
Must possess a valid driver’s license to perform occasional duties such as providing shift coverage, meeting liquor license requirements (depending on the state), delivering large catering orders (which may include operating a rental truck), making supply runs, local restaurant marketing, attending offsite training and business meetings, and traveling between restaurant locations to support operations
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to your teams

Job Qualifications

3+ years of experience in restaurant management
Experience working in a hands-on, fast paced, high volume environment
Experience mentoring and training hourly team members
Strong communication skills with the ability to resolve conflict and provide direction to your teams
Experience in a casual restaurant or upscale dining is preferred
Experience working in a corporate restaurant chain with established processes, systems, and accustomed to corporate structure and protocols is preferred
Involvement/understanding of managing inventory, cost of goods and overall control of financials is preferred

Job Duties

Supervises and facilitates training of all hospitality team members
Must be able to articulate clearly to team members, other members of management, and our guests
Develops schedules for all hospitality team members
Holds pre-shift meetings to provide daily focus and continuous direction for staff
Holds front of house staff accountable for dress code standards
Accountable for following and executing all state safety and sanitation guidelines
Supports the execution of inventory
Manages controllable expenses for their area of responsibility
Ensure all side work is appropriately assigned and completed
Manages check-outs for all hospitality staff
Ensures a clean and safe environment for all team members and guests
Handles guest service issues professionally and with compassion
Lives the message in all aspects of the position and inspires others to do the same
Must be able to stand and walk for periods of eight to ten hours in length each shift
Must be able to reach, bend, balance and transport various objects weighing up to 30 lbs repeatedly during a shift. At times it might be necessary to lift up to 50 lbs
Must be able to operate kitchen equipment including a wok, mixer, slicer, buffalo chopper as well as have the ability to use knives appropriately and maintain their integrity