Job Overview
Benefits
Health Insurance
Dental Insurance
short term disability
long term disability
basic life insurance
Retirement Plan
Paid Time Off
Job Description
Velociti Services is a renowned leader in the facilities management and commercial cleaning industry, committed to delivering exceptional janitorial and floor care services across a diverse range of commercial environments. With a reputation for quality, reliability, and innovation, Velociti Services operates with a strong focus on customer satisfaction, employee development, and operational excellence. This company is dedicated to enhancing client facilities by ensuring cleanliness, safety, and sustainability, leveraging advanced cleaning technologies and highly skilled teams to meet and exceed client expectations. As a full-service provider, Velociti Services spans multiple sectors including corporate offices, healthcare, manufacturing, aviation, and industrial facilities. Their commitment to diversity in the workplace, equal employment opportunities, and a comprehensive benefits package clearly positions them as a top employer in facilities services.
The Senior Operations Manager role at Velociti Services is a critical leadership position that combines strategic oversight with hands-on operational execution of their commercial janitorial and floor care services. This role demands a dynamic, field-oriented leader who can manage a large and diverse workforce while continuously improving service quality and operational efficiency. The successful candidate will oversee daily service delivery, ensuring that all contractual quality and safety standards are strictly adhered to. This position requires managing supervisors, frontline associates, and operational managers, driving accountability, and fostering a strong culture of continuous improvement.
Key operational responsibilities include leading comprehensive janitorial services, specialty floor care (such as floor stripping, waxing, and carpet extraction), and maintaining high standards for safety and chemical management. The Senior Operations Manager is also tasked with conducting facility inspections, quality audits, and operational reviews to proactively identify and close performance gaps. In addition to managing operational logistics like labor planning and resource allocation, this leader must build and sustain strong client relationships through effective communication and responsive service delivery, playing a pivotal role in resolving service concerns and escalating issues as necessary.
An essential part of this role is team development: mentoring operational leaders, retaining talent, and coaching employees to achieve their full potential. Partnering with Human Resources and Talent Acquisition, the Senior Operations Manager supports workforce planning and succession strategies to cultivate future leadership within the organization. Financial acumen is equally vital, as the manager must monitor labor utilization, control operating costs, and employ data-driven strategies to enhance profitability without compromising service quality.
This full-time position offers a competitive salary and comprehensive benefits, including life insurance, disability coverage, medical and dental insurance options, as well as retirement plans. Velociti Services values diverse talents and provides an equal employment environment, encouraging candidates from all backgrounds to apply. The company’s progressive approach to staff welfare and client partnership makes this role ideal for a results-driven professional passionate about elevating facilities management through operational excellence and exceptional customer service.
The Senior Operations Manager role at Velociti Services is a critical leadership position that combines strategic oversight with hands-on operational execution of their commercial janitorial and floor care services. This role demands a dynamic, field-oriented leader who can manage a large and diverse workforce while continuously improving service quality and operational efficiency. The successful candidate will oversee daily service delivery, ensuring that all contractual quality and safety standards are strictly adhered to. This position requires managing supervisors, frontline associates, and operational managers, driving accountability, and fostering a strong culture of continuous improvement.
Key operational responsibilities include leading comprehensive janitorial services, specialty floor care (such as floor stripping, waxing, and carpet extraction), and maintaining high standards for safety and chemical management. The Senior Operations Manager is also tasked with conducting facility inspections, quality audits, and operational reviews to proactively identify and close performance gaps. In addition to managing operational logistics like labor planning and resource allocation, this leader must build and sustain strong client relationships through effective communication and responsive service delivery, playing a pivotal role in resolving service concerns and escalating issues as necessary.
An essential part of this role is team development: mentoring operational leaders, retaining talent, and coaching employees to achieve their full potential. Partnering with Human Resources and Talent Acquisition, the Senior Operations Manager supports workforce planning and succession strategies to cultivate future leadership within the organization. Financial acumen is equally vital, as the manager must monitor labor utilization, control operating costs, and employ data-driven strategies to enhance profitability without compromising service quality.
This full-time position offers a competitive salary and comprehensive benefits, including life insurance, disability coverage, medical and dental insurance options, as well as retirement plans. Velociti Services values diverse talents and provides an equal employment environment, encouraging candidates from all backgrounds to apply. The company’s progressive approach to staff welfare and client partnership makes this role ideal for a results-driven professional passionate about elevating facilities management through operational excellence and exceptional customer service.
Job Requirements
- Bachelor's degree in business management facilities management or related field preferred
- Minimum of 7 years of progressive leadership experience in janitorial or facilities services
- Proven track record in managing large teams and multi site operations
- Strong knowledge of janitorial floor care processes and safety standards
- Excellent interpersonal and communication skills
- Capacity to lead in a fast paced operational environment
- Demonstrated ability to implement continuous improvement initiatives
- Ability to develop and mentor staff
- Proficiency in Microsoft Office and facilities management software
- Valid driver's license for travel between sites
- Ability to work flexible hours including some weekends and evenings
Job Qualifications
- 7 plus years of progressive experience in commercial janitorial services facilities management environmental services or integrated facilities services
- Experience managing large scale facility operations with significant hourly workforces
- Strong background in commercial floor care programs and specialty cleaning services
- Proven experience leading supervisors managers and frontline teams
- Experience managing client relationships within a contracted services environment
- Strong understanding of labor management scheduling quality control and safety practices
- Demonstrated ability to improve operational performance and develop high performing teams
- Excellent communication leadership and problem solving skills
- Ability to provide hands on leadership within an active facility environment
- Experience with a national facilities services provider or commercial cleaning organization preferred
- Experience managing large corporate industrial aviation healthcare manufacturing or high traffic facilities preferred
- Background managing complex service operations with high customer expectations preferred
- Bilingual English Spanish preferred
- Experience with WinTeam or similar facilities management platforms preferred
Job Duties
- Provide overall leadership and direction for janitorial and floor care operations
- Oversee daily service execution ensuring quality standards and contractual requirements are met
- Lead supervisors managers and frontline associates through coaching accountability and performance management
- Conduct regular operational reviews facility inspections and quality audits
- Identify opportunities to improve productivity service delivery and operational efficiency
- Develop and execute action plans to address performance gaps
- Lead commercial cleaning and floor care programs including daily janitorial services hard surface maintenance floor stripping and refinishing waxing recoating burnishing polishing carpet extraction deep cleaning and specialty cleaning
- Ensure teams are trained and equipped to execute proper cleaning procedures and floor care standards
- Drive consistency in equipment utilization chemical management safety practices and quality expectations
- Lead mentor and develop operational leaders supervisors and frontline employees
- Build a culture of accountability engagement and continuous improvement
- Establish clear performance expectations and provide ongoing coaching and feedback
- Partner with Talent Acquisition and Human Resources on staffing onboarding retention and workforce planning
- Serve as a key operational partner to clients ensuring exceptional service delivery and satisfaction
- Build strong client relationships through proactive communication and responsiveness
- Lead resolution of service concerns escalations and operational challenges
- Participate in performance reviews and operational discussions
- Identify opportunities to enhance service quality and strengthen client partnerships
- Manage operational performance through labor planning scheduling and resource allocation
- Monitor labor utilization overtime supplies and operating expenses
- Analyze performance metrics and implement strategies to improve results
- Support financial objectives through operational discipline and continuous improvement
- Ensure resources are effectively aligned to meet service expectations
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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