Senior Hotel Operations Manager

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

competitive salary

Comprehensive benefits package

Career advancement opportunities

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

Our client is a renowned luxury hospitality group celebrated for its commitment to excellence and delivering extraordinary guest experiences. With a prestigious global presence and a portfolio of premier properties, this hospitality group represents the pinnacle of luxury, sophistication, and world-class service within the hotel industry. Dedicated to creating unforgettable moments for guests, the group continually upholds the highest standards of quality, innovation, and operational efficiency. The company prides itself on nurturing a culture of inclusivity, professionalism, and continuous improvement, making it a highly sought-after employer in the hospitality sector.

We are seeking a seasoned and dynamic Senior Hotel Operations Manager to oversee the daily operations of their flagship property located in Richmond, Virginia. This critical leadership role is entrusted with ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments including Front Office, Food & Beverage, Housekeeping, and Engineering. The Senior Hotel Operations Manager will lead a talented, diverse team of hospitality professionals, fostering a culture of excellence, innovation, and guest satisfaction.

In this role, you will be responsible for managing seamless service delivery while driving the property’s operational goals such as revenue maximization and cost control. You will collaborate closely with department managers and other key stakeholders, including Sales and Marketing teams, to align operational strategies with the brand’s mission and market positioning. Ensuring compliance with established brand standards and hotel policies is crucial, as is the management of departmental budgets, financial oversight, and regular reporting to senior leadership.

This position demands a leader with a deep understanding of hotel management principles, outstanding financial acumen, and a passion for delivering unparalleled guest experiences. You will cultivate a productive work environment by mentoring and inspiring teams, overseeing staffing, recruitment, training initiatives, and performance management. Additionally, your role will involve continuously monitoring service quality standards, guest feedback, and industry trends to implement innovative solutions that enhance operational efficiency and guest satisfaction.

This is a unique opportunity to lead operations at a prestigious luxury hotel, designed for those who excel in senior management within the hospitality sector and aspire to leave a lasting impact through operational excellence and visionary leadership. The role offers a competitive salary, a comprehensive benefits package, and promising pathways for career advancement within a globally respected luxury hospitality brand.

Job Requirements

Bachelor's degree in hospitality management, business administration, or related field
minimum of 7 years progressive experience in hotel operations management
at least 3 years in a senior leadership role
proven success managing multiple hotel departments
strong financial acumen with budgeting and forecasting experience
proficiency in property management systems
excellent leadership and communication skills
ability to work flexible hours including evenings, weekends, and holidays
strong problem-solving and decision-making skills
passion for guest service
experience with luxury or boutique hotel brands preferred

Job Qualifications

Bachelor's degree in Hospitality Management, Business Administration, or a related field
a Master's degree is a plus
minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role such as Operations Manager or Assistant General Manager
proven track record of success in managing multiple hotel departments and driving operational excellence
in-depth knowledge of hotel operations including front desk, food and beverage, housekeeping, and revenue management
strong financial acumen and experience with budgeting, profit and loss management, and forecasting
exceptional leadership, communication, and interpersonal skills
proficiency in property management systems and other relevant hotel technology
ability to work flexible hours including evenings, weekends, and holidays as required by the hospitality industry
strong problem-solving and decision-making abilities
a passion for guest service and a commitment to delivering memorable experiences
experience with luxury or boutique hotel brands is highly desirable

Job Duties

Oversee and manage day-to-day operations of all hotel departments to ensure seamless service delivery and guest satisfaction
develop and implement operational strategies to achieve departmental and overall hotel goals, including revenue maximization and cost control
lead, mentor, and inspire a team of department managers and staff, fostering a positive and productive work environment
ensure compliance with all hotel policies, procedures, and brand standards
manage departmental budgets, control expenses, and monitor financial performance, reporting regularly to senior leadership
develop and implement service quality standards and continuously monitor guest feedback to drive improvements
oversee staffing levels, recruitment, training, and performance management for all operational departments
collaborate with the Sales and Marketing teams to drive occupancy and revenue
ensure the highest standards of safety, security, and cleanliness throughout the property
act as a key liaison between management and staff, promoting effective communication and problem resolution
stay abreast of industry trends and best practices in hospitality management