Senior Food & Beverage Manager $90k - $94,500 annually

Los Angeles, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $90,000.00 - $94,500.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development programs

flexible schedule

Job Description

InterContinental Hotels & Resorts is a prestigious global hospitality brand known for providing exceptional guest experiences through luxury accommodations, premium services, and outstanding food and beverage offerings. With a presence in key cities around the world, the brand combines a rich heritage with a modern approach, delivering authentic and differentiated experiences tailored to the diverse needs of its guests. InterContinental Hotels & Resorts continually aims for operational excellence, service innovation, and financial success, maintaining a strong commitment to quality and guest satisfaction.

The Senior Food and Beverage (F&B) Manager at InterContinental Hotels & Resorts plays a pivotal role in managing comprehensive food and beverage operations within the hotel. This position oversees multiple outlets including restaurants, bars, lounges, minibars, in-room dining, and seasonal or pop-up venues, ensuring adherence to hotel standards, corporate policies, and local regulations. The Senior F&B Manager works closely with Directors and Assistant Directors to drive operational improvements, exceed financial goals, and maintain superior quality service.

This dynamic position demands strong leadership and business acumen, as the Senior F&B Manager is responsible for leading and developing teams, executing brand standards, and delivering exceptional guest experiences that enhance the hotel’s reputation and profitability. The manager supports innovative programming and promotions by collaborating with Culinary, Sales & Marketing, and other cross-functional teams. Operational duties include managing employee schedules, payroll, and compliance while overseeing daily outlet operations to uphold cleanliness, safety, and service excellence.

The role requires a hands-on approach, with the manager maintaining a visible presence during peak times to support staff and engage with guests, ensuring rapid resolution of guest concerns. The Senior F&B Manager is also accountable for financial stewardship, including budget development, expense controls, labor cost optimization, inventory management, and vendor relations. Compliance with health, safety, and legal regulations related to food, beverage, and alcohol service is critical.

Training and development are integral to this role, with responsibilities encompassing staff certification and ongoing service training, performance evaluations, coaching, and fostering a collaborative work environment. Commitment to safety, regulatory adherence, and high service standards underpin the daily operations managed by this leader.

Candidates for this role typically hold a bachelor’s degree in Hotel Management, Culinary Arts, or a related field, though equivalent experience is considered. Fluency in English and the ability to meet physical demands such as moving about facilities, lifting items, and handling food products are required. Additional competencies include excellent communication, problem-solving, budgeting, and organizational skills.

InterContinental Hotels & Resorts is proud to be an equal opportunity employer that values diversity and inclusion. The company encourages all qualified candidates to apply, recognizing that a diverse and inclusive workforce contributes to outstanding guest experiences and business success.

Job Requirements

Some college and/or advanced training in food and beverage management
2 years related experience, including supervisory experience
Able to move about the facilities
Able to carry or lift items weighing up to 50 pounds
Able to handle food, objects, products, and utensils
Able to bend, stoop, kneel
Excellent communication skills
Strong reading and writing abilities
Proficient in basic math, budgeting, and financial concepts
Problem-solving, reasoning, motivating, organizational and training abilities
Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency
May be required to work nights, weekends, and/or holidays

Job Qualifications

Some college and/or advanced training in food and beverage management
2 years related experience, including supervisory experience
Bachelor’s degree in Hotel Management, culinary arts, or related field preferred
Fluent in English
Demonstrated ability to lead and develop teams
Strong business acumen and operational knowledge
Excellent communication and interpersonal skills
Proven ability to manage budgets and control costs
Knowledge of health, safety, and alcohol service regulations
Experience collaborating cross-functionally
Skilled in managing guest relations and service recovery
Familiarity with inventory and financial tracking systems

Job Duties

Manage food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique
Ensure compliance with all federal, state, and local regulations concerning health, safety, or other requirements
Ensure all guests are greeted warmly and receive prompt, professional service
Maintain a strong, visible presence during peak service times to support team and guest interactions
Develop and implement effective service recovery procedures to drive total guest satisfaction
Assist with and create innovative, engaging programs and promotions to enhance guest engagement and experience
Assist with and create and implement service standards, SOPs, and training tools that support elevated, consistent service delivery
Personally resolve guest concerns when escalated, ensuring swift and satisfactory resolution
Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis
Ensure all food and beverage facilities are cleaned, vacuumed, and properly stocked according to anticipated business volume
Notify Engineering immediately of any maintenance and repair needs
Support InterContinental Hotels & Resorts food and beverage initiatives and assess performance through guest feedback and financial KPIs
Interact with guests to ensure their total satisfaction
Interact with vendors to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues
Interact with regulatory agencies regarding safety and compliance matters
Ensure all colleagues and direct reports are properly trained, certified (as required), and equipped to perform their roles effectively
Educate and train all colleagues in compliance with federal, state and local laws and safety regulations
Reinforce service standards using current SOPs, checklists, and training materials
Lead ongoing service training programs, ensuring consistent delivery through testing and service audits
Collaborate cross-departmentally to promote teamwork and seamless service execution
Conduct regular performance reviews and coaching sessions to support career development and succession planning with direct reports and colleagues
Oversee daily operations across the outlets and food & beverage programs, ensuring service excellence and adherence to brand standards
Serve as Manager on Duty as needed, ensuring consistent operational standards
Conduct routine facility inspections to maintain cleanliness, safety, and brand compliance
Manage employee schedules and payroll
ensure timely reviews of time punches, meal break violations, and overtime compliance (adhering to seniority and the shift bid)
Recommend and initiate disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies
Collaborate with the Director of Food & Beverage or Assistant Director of Food & Beverage of potentially serious issues
Monitor and evaluate service quality through guest feedback, mystery shops, and internal audits
Lead and participate in regular department and pre-shift meetings to ensure communication of priorities, promotions, and service expectations
Collaborate with the Director of Food & Beverage and Assistant Director of Food & Beverage with the development of departmental budgets, ensuring alignment with financial goals
Control expenses and labor costs to maximize profitability across all venues
Drive revenue growth through upselling, promotions, and exceptional guest service
Conduct regular inventory in line with established procedures
implement and manage tracking systems (e.g., Micros, Avero)
Ensure all credit and financial transactions are handled in a secure manner
Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimizing waste
Establish par levels and purchasing cycles for food & beverage supplies, minimizing waste and spoilage
Ensure compliance with federal, state, and local laws, including health, safety, and responsible service of alcohol
Maintain vendor and supplier relationships
negotiate pricing, streamline product launches, and resolve service issues
Liaise with regulatory agencies and other external contacts as required
Assist staff during peak periods to ensure smooth operations and guest satisfaction
Monitor competitor trends and contribute to menu pricing and concept development in collaboration with the Director or Assistant Director of F&B
Submit timely inventory reports (monthly/quarterly) and support hotel-wide beverage initiatives and marketing efforts
Conduct regular venue inspections to maintain cleanliness, functionality, and brand integrity
Engage with local media, professional organizations, and community groups to enhance the venue's visibility and reputation
May recruit, evaluate, and select entertainment for food and beverage outlets and events