Senior Events Manager

Marriott International is a world-renowned hospitality company known for its dedication to providing exceptional guest experiences through a diverse portfolio of hotels and resorts across the globe. The company is committed to fostering an inclusive work environment that values the unique backgrounds, cultures, and talents of its associates. Marriott International is an equal opportunity employer that actively supports non-discrimination in all employment practices, ensuring a welcoming and supportive atmosphere for all employees. Among its distinguished brands is Westin, a leader in wellness hospitality that empowers guests to enhance their well-being while traveling and strives to be the preeminent wellness brand in the industry.

The role available is for an Event Manager at the Westin located at 601 S College St, Charlotte, North Carolina. This full-time management position entails working onsite and offers a competitive annual salary range of $77,000 to $99,000, with bonus eligibility, reflecting the importance of the role in delivering seamless and memorable event experiences. The Event Manager is responsible for preparing all event documentation and coordinating extensively with sales teams, property departments, and customers to ensure a consistent, high-quality service throughout every phase of the event lifecycle, including pre-event, event, and post-event stages. This position primarily manages complex events requiring meticulous organization and customer interaction to guarantee satisfaction.

The Event Manager acts as the key contact for event planners after turnover on property and ensures a smooth transition back to sales after event completion. The role demands proactive identification of operational challenges and the ability to collaborate with diverse teams and clients to develop alternative solutions, maximizing revenue through effective upselling and offering event enhancements. Additionally, the Event Manager supports and stands in for the Director of Event Management or Director of Event Planning and Operations during their absence, emphasizing the leadership and initiative required. This role requires someone detail-oriented, with excellent communication and problem-solving skills, to maintain the highest standards of guest relations and event execution. The candidate will lead pre-event and post-event meetings, manage customer budgets, oversee group room blocks and meeting spaces, and regularly follow up with clients to obtain feedback and ensure continuous improvement in service quality.

Westin's brand mission centers on well-being, and the Event Manager is expected to embody this mission by supporting wellness-focused programming and fostering a positive, inviting atmosphere for both guests and associates. Ideal candidates are passionate, optimistic, active individuals who take pride in their well-being and are motivated to help guests and team members alike become their best selves. This position offers an opportunity to grow within a globally recognized hospitality leader while contributing meaningfully to creating outstanding events that align with the brand's wellness philosophy.