Senior Events Manager

Marriott International is a global leader in the hospitality industry, renowned for its commitment to service excellence, innovation, and creating memorable experiences for guests around the world. As one of the largest hotel chains with a rich heritage in hospitality, Marriott operates thousands of properties worldwide, delivering exceptional accommodations and event services. The company's dedication to fostering diverse and inclusive work environments creates a culture where associates can thrive and contribute their unique talents to the organization’s ongoing success. Marriott’s promise to its guests and employees is rooted in integrity, professionalism, and a relentless pursuit of quality service. The company offers comprehensive training programs, career growth opportunities, and a stable work atmosphere which make it a preferred employer in the hospitality sector.

The Event Coordinator role at Marriott International is a dynamic position integral to the successful execution of complex events held at their properties. This role serves as the crucial link between sales teams, various property departments, and customers, ensuring seamless communication and top-tier service throughout all phases of event management—from pre-event planning to post-event follow-up. The Event Coordinator is responsible for preparing all event documentation, managing customer budgets, and coordinating details to maximize both revenue opportunities and customer satisfaction. This position requires a proactive individual who can identify and resolve operational challenges, lead pre- and post-event meetings, and act as a trusted liaison between clients and the property staff. Additionally, the Event Coordinator supports the Director of Event Management or Director of Event Planning and Operations, stepping into leadership responsibilities when necessary.

The role is well suited for candidates with a background in hospitality management, event planning, or related fields, combining strong organizational skills with excellent interpersonal communication and sales capabilities. By managing group room bookings, handling billing and payments, and overseeing event services such as catering and audio-visual needs, the coordinator ensures that every event runs smoothly and surpasses client expectations. A key aspect of the role involves up-selling services and identifying avenues for enhanced event experiences, thus contributing significantly to the property's profitability and market reputation.

The position also demands a strong customer service orientation, requiring the Event Coordinator to engage with guests actively, solicit feedback, and effectively address any complaints. Maintaining a visible presence throughout the event timeline fosters trust and assures clients of Marriott’s dedication to exceptional service. The coordinator’s responsibilities extend to reviewing guest satisfaction data and collaborating with team members to continually refine service delivery standards. Candidates in this position will find opportunities to cultivate leadership skills and develop a deep understanding of event operations within a respected global brand. Marriott International’s inclusive culture and commitment to equality underscore the importance of diverse perspectives and teamwork in driving event success and superior guest experiences.