Senior Events Manager

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $74,000.00 - $99,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

bonus eligibility

Employee Discounts

Career development opportunities

Job Description

Renaissance Dallas Hotel is a prestigious hotel located at 2222 N Stemmons Fwy, Dallas, Texas, United States. Part of the globally recognized Renaissance Hotels brand under Marriott International, this establishment is renowned for delivering exceptional guest experiences and high-quality event management services. The hotel prides itself on blending the unique culture and vibrant spirit of the Dallas neighborhood with elegant accommodations and professional service. The Renaissance Dallas Hotel attracts a diverse clientele, including business travelers, tourists, and event attendees, offering a dynamic environment that fosters creativity and excellence in hospitality.

This full-time management position is ideal for those seek... Show More

Job Requirements

High school diploma or GED
2 years experience in event management or related professional area
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
Excellent communication skills
Strong problem-solving abilities
Ability to manage budgets and revenue
Leadership and team collaboration skills
Customer service experience
Proficiency with event management software
Ability to work full time in Dallas, Texas
Willingness to participate in pre-event and post-event meetings
Ability to handle guest complaints and ensure satisfaction

Job Qualifications

High school diploma or GED with 2 years experience in event management or related field
OR 2-year degree from accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major
Strong organizational and communication skills
Experience handling complex events
Proven ability to manage budgets and maximize revenue
Ability to lead meetings and collaborate with cross-functional teams
Customer service orientation with problem-solving skills
Proficiency in event management software and tools
Ability to work under pressure and manage multiple projects simultaneously

Job Duties

Prepare all event documentation and coordinate with sales, property departments and customers
Handle complex events ensuring seamless service throughout pre-event, event and post-event phases
Lead pre-event and post-event meetings for assigned groups
Identify operational challenges and develop solutions with property staff and customers
Manage customer budgets to maximize revenue and meet customer needs
Oversee customer experience from file turnover through post-event phase
Manage group room blocks and meeting spaces for assigned groups
Adhere to all standards, policies and procedures
Celebrate successes and recognize team contributions
Up-sell products and services throughout event process
Participate in customer site inspections and assist with sales process
Act as liaison between field sales personnel and customers during event process
Manage revenue and profitability associated with events
Forecast group sleeping rooms and event revenue
Review billing and payments with clients
Interact with guests to obtain feedback on product quality and service levels
Handle guest problems and complaints
Maintain visible presence with customers throughout event process
Follow up with customers post-event
Greet customers during event phase and hand off to Event Operations team
Strive to improve service performance
Set positive example for guest relations
Review guest satisfaction results with associates
Coordinate and communicate verbally and in writing regarding event details

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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